Senior Program Manager, Creative Ops

🚀 Join the Future of Commerce with Whatnot! Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops. As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact. We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce. 💻 Role We’re looking for a Senior Creative Operations Program Manager to lead large, high-visibility campaigns across the Whatnot brand. This person will sit at the center of Creative, Marketing, and Catex teams, bringing structure to complex initiatives, aligning stakeholders, and keeping work moving from kickoff through launch. You’ll manage multiple priorities at once, anticipate risks, and ensure the team has the clarity and resources needed to deliver great creative work. What You’ll Own: Campaign program leadership. Lead multiple complex, high-visibility campaigns from kickoff through launch. Build clear project plans that align stakeholders around scope, milestones, owners, approvals, dependencies, and deliverables. Prioritization and resourcing. Partner with creative leadership to evaluate incoming requests, sequence work, and focus the team on the highest-impact priorities. Maintain a clear view of capacity and flag when timelines, scope, or resources need to shift. Cross-functional alignment and decision-making. Bring Creative, Marketing, and partner teams together around shared goals and clear expectations. Lead working sessions and reviews that drive timely decisions, establish ownership, and keep work moving. Communication and relationship building. Build trust through clear, thoughtful communication tailored to different audiences. Navigate complex interpersonal dynamics with empathy and confidence while contributing to a collaborative, solutions-oriented team culture. Risk and dependency management. Anticipate challenges, identify critical dependencies, and surface tradeoffs early. Resolve blockers before they put timelines, budgets, or creative quality at risk. Creative operations and ways of working. Build and refine practical workflows that make it easier for the team to collaborate and deliver great work. Introduce the right amount of structure without creating unnecessary process or slowing the team down. Program visibility and measurement. Create a clear view of what’s in flight, what’s at risk, and where decisions are needed. Define success, track progress and outcomes, and apply learnings to make future programs stronger. We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our San Francisco, Seattle, Los Angeles, and New York City hubs. 👋 You People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they’re building. They care more about outcomes than credit and stay close to the product and the people using it. For this role specifically, you should have: 6+ years of experience in creative, marketing, or design program management, ideally at a high-growth consumer company, marketplace, or creator-focused platform. You’ve worked closely with