Lead Technical Program Manager

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Technical Program Manager Role Overview The Lead, Technical Program Manager is responsible for driving complex, cross-functional programs that span multiple teams, products, and organizational boundaries. This role requires exceptional coordination, structured program management, proactive dependency tracking, and strong executive and stakeholder communication. The ideal candidate can align diverse teams around shared outcomes, remove execution barriers, and ensure programs are delivered with speed, quality, and clarity. This role also requires experience working with and testing agentic applications, AI agents, LLM-powered systems, and workflow-based solutions.

Lead end-to-end planning and execution of complex technical programs across multiple teams and functions. Drive strong coordination across engineering, product, design, data, operations, and other partner teams to ensure alignment on goals, scope, milestones, and deliverables. Identify, track, and actively manage cross-team dependencies, risks, issues, and decision points to maintain program momentum. Establish clear governance, operating rhythms, status reporting, and escalation mechanisms for large-scale programs. Partner with executive leadership to provide concise updates on progress, risks, trade-offs, and critical decisions. Build strong relationships with stakeholders across the organization and align multiple parallel efforts into a cohesive execution plan. Create and maintain program roadmaps, integrated delivery plans, milestones, and success metrics. Facilitate cross-functional reviews, planning sessions, leadership updates, and retrospective discussions to improve delivery effectiveness. Work closely with engineering and quality teams to support validation and testing strategies for agentic applications, AI agents, LLM-powered features, and workflow automation solutions. Ensure program delivery incorporates scalability, reliability, quality, compliance, and operational readiness considerations. Drive clarity in ambiguous environments by structuring plans, defining ownership, and aligning teams on priorities. Promote execution excellence through disciplined follow-through, transparent communication, and data-driven decision-making.

Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field, or equivalent practical experience. Significant experience leading large, complex, cross-functional technical programs in fast-paced organizations. Strong program management skills, including planning, execution tracking, dependency management, risk management, and executive reporting. Proven ability to coordinate and align multiple teams working toward shared business and technical outcomes. Demonstrated experience engaging with senior leaders and managing a broad stakeholder landscape across functions and levels. Strong written and verbal communication skills, with the ability to tailor messaging for technical teams and executive audiences. Experience working with AI-driven systems, including agentic applications, AI agents, large language models, and workflow orchestration. Hands-on understanding of testing approaches for agentic systems, including functional validation, workflow validation, model behavior assessment, integration testing, and quality assurance practices. Strong analytical and problem-solving skills, with the ability to manage