CUSTOMER SERVICE SPECIALIST I

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CUSTOMER SERVICE SPECIALIST I

8/24/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

•This position is the primary point contact and communication focal point between the customer and the production plants within the designated region. The job holder may be responsible for several medium sized accounts and provide support leadership for accounts for their location.  The customer care specialist is responsible for maintaining customer business relationships in order to provide an exceptional Customer experience.  The individual provides information and analysis to support business plans and strategies.   Job Requirements

•    Coordinates customer/TE Medical Products relationship.   •    Supports the clear and effective communication of customer expectations to the organization and demands accountability for performance to agreed operational level agreement to meet our service commitments.   •    Ensures customer report cards and JIT/MLA/Kanban agreements are summarized and understood.   •    Independently, or as a team member, investigates and resolves customer issues (delivery, price, quality, product and tooling information, etc.).   •    Takes complete ownership of problem resolution.  •    Utilizes business knowledge to recognize sales opportunities and prevent the loss of existing business.   •    Provides timely, accurate, complete responses to customer or sales inquiries.    •    Teams with Field Sales, Business Segment Managers, Operations and other TE functions to satisfy customer requirements. •    Coordinates meetings and general information exchange between customer and TE Medical Products. •    Represents the customer’s point of view during internal decision-making process. •    Assists Product Management in development of quotation proposals. •    Ensures accuracy of information in system, including requesting customer drawings and/or latest revision levels.   •    Solicits bookings to support committed bookings level.   What your background should look like

•    Minimum 1 year in sales, marketing, scheduling or customer service related position, preferably in a manufacturing organization or related technical experience. •    BA or BS preferred. •    Organizational:  Strong organizational skills, ability to manage several tasks at once, ability to set priorities, time management, ability to lead meetings to drive action.  Ability to develop