Asset Experience Manager – Community Deputy

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As   Deputy   Asset Experience   Lead   you provide line management and day-to-day escalation support for your direct reports within   your   Asset Experience   Manager   community, working in close partnership with the Lead   Asset Experience Manager   to ensure seamless operational delivery. You bring specialised complementary skills and experience that strengthen the community's overall capability and resilience. Acting as a senior advisor and mentor to less experienced   Asset Experience Manager s,   you   will   support their professional development while   maintaining   full accountability for your own portfolio responsibilities. You   will   deputise for the Lead   Asset Experience Manager   during absences and provide senior-level support on complex matters, contributing strategic insight and operational   expertise   to community decision-making. Your role ensures continuity of leadership and   maintains   service excellence across all community activities.   Alongside this leadership role, in your   day-to-day   role as   Asset Experience Manager ,   you will serve as both strategic leader and operational expert for complex commercial property portfolios. This comprehensive role combines senior-level client relationship management and strategic oversight with hands-on operational excellence. You will be the primary client relationship owner while   maintaining   direct responsibility for day-to-day property operations,   customer   relations, and team leadership .     K ey Responsibilities   Community Support & Development   Provide line management and day-to-day escalation support for designated direct reports within the community .   Act as senior advisor and mentor to less experienced   Asset Experience Manager s , supporting their professional development and capability building .   Deputise for the Lead   Asset Experience Manager   during absences, ensuring continuity of leadership and operational delivery .   Contribute speciali s ed   expertise   and complementary skills to strengthen the community's overall capability and service delivery .   Support the Lead   Asset Experience Manager   in   facilitating   knowledge sharing, implementing best practices, and driving continuous improvement initiatives .   Participate in community leadership activities while   maintaining   full accountability for own portfolio responsibilities .       Strategic Client & Asset Management   Collaborate   with the Royal London asset manager   to set the strategy , calling on subject matter experts as   required .   Act as main point of contact for   Royal London a sset   m anager ( s )   and lead relationships with professionalism and accountability .   Identify   how JLL can   support the   client needs and requirements and discuss with   JLL client relationship team   on how JLL service can be revised and improved .   Maintain clear grasp of client's asset/portfolio strategy, drivers/values and articulate these to the wider team   Support emergency planning, business continuity, testing, and monitoring with emergency management support as   required .     Customer   Management & Experience   The role is envisaged as predominantly site based   with key focus occupier visibility   Serve as the primary point of contact for all   customer   e nquiries, concerns, and