Global Fund Custody Account Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.   As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.   We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

This role is a key position within the Global Fund Custody team, responsible for managing a portfolio of strategic client relationships and delivering a best-in-class client experience. Acting as the primary point of contact for clients and a senior liaison across U.S. Bank, the successful candidate will oversee day-to-day service delivery, drive the resolution of complex issues, support new client onboarding, and foster strong partnerships across Operations, Product, Network Management, Treasury, and other business areas. The role also provides an opportunity to mentor junior team members, contribute to service enhancements, and play an important part in the continued growth and evolution of the Fund Custody business in Europe. Key accountabilities: Directly and through staff, manages and coordinates the operational activities for assigned functional area(s)/region(s). Ensures quality service and effective operations support for all assigned internal and external customers. Leads high performance teams of both entry level and skilled professionals by setting goals, providing ongoing feedback, measuring progress while recognizing success and building accountability with employees. Oversees adherence to corporate policies and procedures and ensures compliance with applicable laws and regulations within area of responsibility. Participates in the review and improvement of operational systems and procedures relevant to assigned units. Skills & experience required: Bachelor’s degree, or equivalent work experience Typically five or more years of relevant experience Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s) Understanding of applicable Federal and State laws and regulations Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable Good organizational, managerial and project management skills Well-developed customer relations skills Excellent interpersonal and verbal and written communication skills Excellent supervisory and management skills Ability to manage multiple tasks Additional information The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.   This position is not eligible for visa sponsorship. Accessibility We are committed to providing an inclusive and