Patient Support Center Representative

This position is Remote in California. You will have the flexibility to work remotely* as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm PST. (Department is 24 / 7). It may be necessary, given the business need, to work year - round, occasional overtime, weekends, and holidays. We offer 5 weeks of paid training. The hours during training will be 8:00 am - 4:30 pm PST, Monday - Friday. Training will be conducted virtually from your home. Watch this video to understand the expectations of being a remote worker with UnitedHealthcare.

Meet the performance goals established for the position in the areas of patient satisfaction, accuracy, quality, and attendance Meet department standards to adherence metric Adherence metric is evaluated daily Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care, and concern with every internal and external customer Multi - task utilizing double monitors for data entry, phone etiquette, and use of resources while maintaining proper guidelines Provides services to internal and external customers involving the exchange of complex and sensitive information while acting as patient advocate Assists other Patient Support Center Representatives and Supervisors with daily paperwork load as needed to resolve and / or document patient issues Recognizes financial, medical, and legal risks based on data collected during customer interactions and follows appropriate procedures Utilizes Optum systems to resolve customer needs such as appointments, authorizations, claims, invoices, eligibility, benefits, appeals, TARs Translates oral information into concise and accurate written documentation per guidelines Assists new or potential members in the choice of PCP and supplies general information about medical group Pages clinicians and assists Telehealth Nurses as necessary (e.g., arranging DME, transportation and HH) Data enters PCP changes into the system and processes paperwork as necessary You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

High School Diploma / GED OR equivalent experience Must be 18 years of age OR older 2+ years of experience with working in a customer service - based role Proficiency with using Microsoft suite and other systems to include navigating multiple chat channels within Microsoft Teams Ability to type at the speed of 40+ WPM Ability to work full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm PST. (Department is 24 / 7). It may be necessary, given the business need, to work year - round, occasional overtime, weekends, and holidays.

1+ years of experience with working in a healthcare setting 1+ years of experience in a call center environment Experience with working in a virtual environment Experience in working with multiple computer screens