Cust Svcs Acct Rep

Job Posting End Date 09-28-2026 Please note the job posting will close on the day before the posting end date.

This position is the primary field customer relations resource, for residential and commercial customers in an assigned territory. The geographic territory assignment will typically include 50,000 to 80,000 accounts, depending on customer density and other pertinent parameters. Incumbents in this position should demonstrate leadership abilities, and will generally be expected to manage select accounts within the territory under some supervision and guidance. The positon requires reactive response to customer and public inquiries, as well as proactive promotion of company marketing programs, products, and information.

What you’ll do: Customer Relationship Management - This position serves as Primary Point of Contact for all service orders. Demonstrates ability to balance the needs of the customer and the company. Practice the customer experience mindset. Be engaged in community involvement within the assigned territory. Problem Solving and Initiative - Demonstrates ability in developing good problem-solving skills and coordinating concerns and needs between customers and other internal departments. Provide timely investigation, resolution and remediation of customer service orders, issues and complaints, with accurate documentation. Maintain compliance within Utility Commission's guidelines. With moderate level of direction, guide customers towards possible solutions, including energy efficient equipment and practices. Assist other departments with resolving access issues. Assist Engineering and other Distribution teams with coordination of service requirements and work as liaison between the customer and the company. Communication Skills must present a professional appearance in always representing the company. Demonstrates excellent oral and written communication skills with internal and external customers. Exhibits effective documentation skills and possesses a working knowledge of Microsoft Word and Excel. Demonstrates competency in presentation skills and willingness to assist with facilitating special projects. Technical Expertise - Possesses intermediate level knowledge and understanding of the distribution electrical system. Provide service reliability and power quality explanations to assigned customers. Demonstrate an understanding of meter technologies and applications.

Bachelor’s degree in business, Communications, Engineering, Management or other Human Relations or Marketing related field, with a minimum of 2 years customer contact experience, with knowledge of field activities related to the technical aspects of customer services and distribution operations, or Associate degree in a study listed above with a minimum of 4 years customer contact experience, with knowledge of field activities related to the technical aspects of customer services and distribution operations, HS Diploma or GED with a minimum of 6 years customer contact experience, with knowledge of field activities related to the technical aspects of customer services and distribution operations.  OTHER REQUIREMENTS: Must have working knowledge of field activities related to the technical aspects of customer services and electrical distribution operations and construction. Must have excellent communication and problem-solving skills, along with the ability to establish and maintain effective business relationships internally and externally. Must be proficient in Microsoft Office Products. Must possess a current Driver’s license. Willing to perform on-site investigations if needed in various terrain and weather conditions.   What you’ll get: In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees . At AEP, we’re more than just an energy company — we’re a team of dedicated