Social Impact Associate

Be part of an amazing story. Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

The Associate, Social Impact helps bring Macy’s social impact strategy to life by advancing initiatives that strengthen the company's culture, brand, and business. This role supports Mission Every One, Macy’s social impact platform designed to foster togetherness in everyday life, through customer-facing campaigns, nonprofit partnerships, community activations, and compelling storytelling. The Associate, Social Impact identifies and executes new opportunities, manages projects from concept through implementation, and collaborates with cross-functional partners to deliver meaningful social impact experiences. They build and maintain strong relationships with nonprofit organizations and internal stakeholders, using influence and collaboration to drive results that support business objectives and social purpose goals. The successful candidate demonstrates creativity, curiosity, and a passion for making an impact. They thrive in a fast-paced retail environment, bring strong judgment and energy to their work, and readily contribute wherever needed to advance team priorities. Based at Macy’s iconic New York City headquarters, the Associate, Social Impact reports to the Director, Social Impact within the Corporate Communications & Public Affairs organization.

Campaigns & Customer Engagement Support the strategy, planning and execution of national customer-facing fundraising campaigns, nonprofit partnerships and community initiatives. Partner with marketing, communications and cross-functional teams to deliver integrated campaigns across digital, in-store and experiential channels. Create and manage campaign materials including marketing briefs, key messages, presentations, store communications and execution guides. Coordinate with nonprofit partners, stores and internal stakeholders to ensure successful implementation of campaigns and events. Communications & Storytelling Support the development of communications and storytelling that demonstrate impact and drive engagement among customers, colleagues and communities. Track campaign performance, gather key metrics and insights, and develop reports, recaps and presentations that communicate results and impact. Innovation & Continuous Improvement Research and monitor consumer, community and industry trends to identify opportunities, inform future initiatives and help advance best practices in social impact and cause marketing. Help identify and develop new ideas, partnerships and engagement opportunities that strengthen customer connection and community impact. Store Engagement & Community Partnerships Build relationships with Social Impact Captains, field leaders and nonprofit partners to support local activation, community engagement and feedback collection. Represent Macy's at nonprofit, community and industry events, with occasional domestic travel. Program Operations & Administration Support program administration, compliance and financial processes including contracts, co-venture requirements, purchase orders, invoices and budget tracking. Respond to requests from stores, nonprofit partners and internal stakeholders, helping ensure initiatives are delivered effectively and efficiently. Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. In addition to the essential duties mentioned above, other duties may be assigned.