Employee Relations Partner

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

CDW is seeking a senior data-driven proactive Employee Relations Partner to lead and execute the employee relations strategy, operating model and governance aligned with our company values and objectives across UK&I. Reporting to the Head of Shared Services UK&I and operating within a global, matrixed organisation, this pivotal role will be accountable for ER outcomes and will provide expert advice on employee relations issues and risks. The role acts as CDW’s senior ER authority, resolving complex disputes and settling matters, advising senior leaders on TUPE and acquisition, and ensuring best practice and Company policies and procedures. Combining strategic insight, tactical implementation, and relationship building, you will foster an environment characterised by fairness, respect, and inclusion, ensuring employee relations practices are embedded across all tiers of the business.

Employee Relations Strategy & Governance   Lead on the employee relations strategy and accountable for governance of the strategy. Ensuring legal compliance, best practice adoption and alignment with our global corporate values, translating them into operational plans that remain agile to the changing needs and priorities of the business.  Provide end-to-end advice and support, managing cases and acting as an escalation point for complex employee relations matters including but not limited to disciplinary, grievance, absence management, performance management, probation, capability, misconduct, redundancy, TUPE, flexible working and family leave.  Manage a team of coworkers to ensure ER tickets and queries are responded to within agreed SLAs (within one working day), progressing cases in line with policy and legal timeframes.  Manage the Occupational Health process, including tracking referrals and costs, ensuring GDPR compliance for personal information, guiding CWS and managers on the referral procedure, and supporting internal procedures in line with company policy on absence and reasonable adjustments.  Facilitate mediation between coworkers and management, ensuring balanced outcomes that protect coworkers' rights while safeguarding the company's interests.  Lead on novel and high-risk organisational change processes such as TUPE, redundancy and restructures, ensuring consistent, people-centred and legally compliant execution.  Provide strategic advice and structured options to the UK&I HR Leadership Team and senior business leaders, balancing legal risk, coworker experience, commercial priorities and organisational precedent.  Maintain accurate case documentation and keep case management systems up to date.  Apply human-centred principles to case handling, ensuring approaches are grounded in empathy, fairness and coworker needs.  Support with HR shared services tickets as and when required.   Governance, risk management & compliance   Oversee the highest risk disciplinary, grievance, absence, capability, conduct, whistleblowing, and discrimination matters from strategy through to resolution, including employment tribunal preparations and settlement decisions.  Monitor and ensure compliance with employment legislation and CDW policies across all departments and levels of the organisation.  Determine case strategy where precedent is limited, drawing together legal advice, policy, evidence, commercial impact, and ER considerations.   Anticipate employee relations risks and critical issues, ensuring proactive mitigation and managing cases from