Sr Workforce Analyst

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Working at Abbott   At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:  Career development with an international company where you can grow the career you dream of.  Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with a high employer contribution.  Tuition reimbursement, the  Freedom 2 Save  student debt program, and  FreeU  education benefit - an affordable and convenient path to getting a bachelor’s degree.  A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.  A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

This position works remotely supporting our customer service teams in the Cancer Diagnostics division.  We’re empowering smarter medical and economic decision-making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.  Our Point of Care diagnostic portfolio spans key health and therapeutic areas, including infectious disease, cardiometabolic, informatics, and toxicology.   Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.  Our rapid diagnostics solutions are helping address some of the world’s greatest healthcare challenges.   Our molecular division delivers best-in-class innovative testing solutions for people around the world to provide answers to life’s critical health decisions.  We help people live full and healthy lives through our accessible, molecular-based solutions.

Overview The Senior Workforce Analyst plays a key role in informing enterprise workforce and operational decisions through advanced analytics, strategic workforce planning, and performance management. This position leads complex forecasting, KPI development, and performance scorecards that support significant workforce investments, operating budgets, and service delivery decisions across multiple business units. By integrating workforce demand forecasting, employee performance analytics, and contact center operational metrics, the Senior Analyst ensures the organization maintains the right talent, in the right roles, at the right time. The role works closely with senior leadership, HR, Operations, Finance, and Workforce Management teams to provide data-driven insights that guide strategic planning, optimize workforce spending, and improve operational performance with multimillions investments. Shift: Monday – Friday 8:00am – 5:00pm (must be available to support CST) What You’ll Work On   Include, but are not limited to, the following: Develop, implement, and maintain predictive and prescriptive analytical models (e.g., regression, time-series, optimization, simulation) to forecast workforce needs and operational demand. Create scenario analysis models to evaluate staffing strategies, budget impacts, capacity risks, and