Digital Employee Experience Engineer (DEX)

Leidos' Chief Information Office, reporting through the Digital sector, is seeking a  Digital Employee Experience Engineer (DEX) with expertise in the Nexthink platform. The ideal candidate is a  hands-on Nexthink engineer  who has moved beyond platform administration into  engineering, automation, and enterprise integrations . They understand how to leverage telemetry and user experience data to drive measurable business outcomes and can build scalable solutions that proactively improve the digital employee experience across a large enterprise environment.  Location:  This position offers full-time remote work from any US based location.  Citizenship:  US Citizenship is required.

Nexthink Platform Engineering & Administration  Engineer, administer, and optimize the Nexthink Infinity platform, including Collectors, Investigations, Dashboards, Campaigns, Alerts, Remote Actions, and role-based access controls.   Ensure platform stability, scalability, performance, security, and data integrity.   Manage platform governance, access controls, compliance requirements, and operational standards.   Lead platform upgrades, feature adoption, and continuous improvement initiatives.  Develop and maintain technical documentation, training materials, and operational playbooks. Consult with cross functional teams to promote the Nexthink capabilities.  Automation & Self-Healing Engineering  Design, develop, test, and maintain Nexthink Remote Actions and automated remediation workflows. Build proactive and reactive automations to resolve common endpoint, application, and user experience issues.   Develop self-healing capabilities for device health, application performance, configuration drift, compliance gaps, network connectivity, and Microsoft 365 experience issues.   Create reusable automation frameworks and engineering standards to accelerate remediation development.   Identify opportunities to reduce manual support effort and improve operational efficiency through automation.  Integrations & Platform Engineering  Design and implement integrations between Nexthink and enterprise platforms, including ServiceNow, Microsoft Intune/SCCM, Moveworks, Microsoft 365, Splunk and other endpoint management, monitoring, and ITSM solutions.   Leverage APIs, web services, and automation platforms to orchestrate workflows and automate data exchange.   Collaborate with engineering, operations, and platform teams to operationalize DEX insights and remediation workflows.   Ensure integrations align with enterprise architecture, security standards, and governance requirements.   Analytics, Reporting & Experience Insights  Develop dashboards, investigations, and reporting solutions that provide visibility into device health, application performance, collaboration experience, network quality, and employee sentiment.  Utilize Nexthink Query Language (NQL) and platform analytics to identify trends, root causes, and automation opportunities.   Deliver operational and executive-level reporting that demonstrates DEX program effectiveness and business value.   Translate telemetry and user experience data into actionable recommendations for IT and business stakeholders.  Employee Engagement & Digital Adoption  Design and manage Nexthink Campaigns to gather employee feedback, measure sentiment, and drive digital adoption.  Support organizational change initiatives through targeted communications and guided remediation workflows.   Partner with support and engineering teams to improve employee technology experiences and adoption of enterprise tools.   C onti nuous Improvement & DEX Strategy  Identify recurring issues, high-volume incidents, and experience gaps suitable for automation or remediation leveraging data from Nexthink, ServiceNow, Moveworks and feedback from end users and support teams.  Partner with End User Computing, Infrastructure, Security, Service