Senior People Specialist - Services

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior People Specialist - Services Overview Mastercard is seeking a Senior People Specialist to support execution of critical people priorities across our Services business. This role provides a unique opportunity to gain deep exposure to the People Business Partner (PBP) craft, support a rapidly evolving technology business, and operate in a highly visible space with senior executives. The individual will work closely with People Business Partners, Centers of Expertise, business leaders, and cross‑functional partners to ensure programs, processes, and organizational initiatives land with excellence. This role reports directly to Executive Vice President, People Business Partner for Services. Success requires strong judgment, high ownership, proactive communication, and the ability to operate with speed, discretion, precision and collaboration.

Responsibilities People Operations & Delivery • Own timely execution of day‑to‑day People Strategy deliverables for the Services business, ensuring exceptional follow‑through and partnership with PBPs and business stakeholders. • Manage cyclical people processes (Talent, Compensation, Performance Calibration, Organizational Health Inputs) with strong attention to detail, anticipating needs and ensuring readiness across leaders and teams. • Serve as the operational anchor for the PBP team—driving clarity, timelines, coordination, and quality in deliverables. • Act as a proactive contributor to the People Specialists community by identifying opportunities for continuous process improvement and enhancing operational efficiency through innovative tools, automation, and AI enabled interventions. Strategic Project & Program Management and Support • Support organizational effectiveness and change initiatives, including structure design, transitions, and leadership team enablement. • Help build executive‑ready materials, narratives, and analyses for executive People Business Partners and leaders. • Manage discreet, sensitive workstreams with high confidentiality and sound judgment. Data, Insights & Reporting • Conduct analysis across headcount, cost, attrition, hiring, talent, and engagement data to translate findings into actionable insights for PBPs and business leaders. • Partner with People Analytics and Finance teams to prepare data packs, track key metrics, and proactively surface trends. • Support position management, organizational modeling, and headcount planning. Communication & Stakeholder Experience • Draft clear, compelling communications for leaders, employees, and partners. • Coordinate communication workflows and support experience design for major people initiatives. • Ensure HR systems (Workday, dashboards, portals) are leveraged effectively and consistently. Team & EVP Support • Provide operating leverage to EVP, People Business Partner including preparing Services rollup materials, synthesizing updates across stakeholders and functional areas, and driving actions to closure. • Act as an extension of the EVP to help ensure coordination, alignment, and transparency across the Services PBP team. • Partner closely with peers to ensure seamless delivery across workstreams. All About You Core Capabilities • Demonstrated ability to manage multiple priorities at speed while maintaining high‑quality output. • Strong critical thinking skills and a data‑driven approach to problem solving.