Senior Business Specialist

Job Posting End Date: September 11 When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:  Award-winning culture  Inclusion and diversity as a priority  Performance Based Incentive Plans Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability  Generous PTO (including paid time to volunteer!)  Up to 9.5% 401(k) employer contribution  Mental health support  Career advancement opportunities  Student loan repayment options  Tuition reimbursement Flexible work environments  *All the benefits listed above are subject to the terms of their individual Plans . And that’s just the beginning…   With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!  General Summary: This is the second level in a three-level career path. This position is primarily responsible for providing extensive system (automated and manual), processes, testing and project support for medium to large sized functional and/or cross-functional business area initiatives. The incumbent partners extensively with IT, other functional areas and the Program Office. The incumbent also mentors junior team members. *There is flexibility in the opening, and we are evaluating individuals from Business Specialist to Senior Business Specialist. Principal Duties and Responsibilities Application/Technical/Process Support Directs/Leads the effort to identify, research and resolve complex problems. Ensures that a variety of solutions are analyzed and the appropriate solution is implemented. Ensures that production systems/processes are being monitored. Support the identification, analysis and documentation of complex System Change Requests that impact one or more systems or business units. Ensures that appropriate level of analysis has been conducted to develop requirements.  Partners with other functional areas and IT to help prioritize and implement system change request. Subject Matter Expert Represents functional area on large functional/cross-functional projects which are highly complex to effectively communicate business needs. Actively participates in and partners with others on requirements elicitation sessions and other phases of the system development life cycle. Ensures that all the system development/enhancement work undertaken keeps the customer (end user) in mind. Support the documentation for the system and/or processes the business area owns/supports is comprehensive and adequately maintained. Assesses technical/process impact of making complex business changes. Testing (System Change Request (SCR) and Projects) Manage testing for medium to large initiatives, within or outside of the functional area and with IT partners, ensuring testing is comprehensive in order to have high quality and minimize defects. Able to develop test timelines, test plans, test cases and management updates. Ensures that testing results are analyzed thoroughly, tracked, effectively documented and has proper signoff. Ability to think beyond the current system/process being tested and assesses impacts to other systems/process that integrate/touch the system/process being tested. Business Initiatives Performs project coordination, extensive situational business analysis/problem solving and/or implementation support for large sized functional/cross-functional projects which