People Services Associate LATAM / Analista de Benefícios

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a People Services Associate, you will join the newly formed People Services team operating within the HR Business Partner organization. This team is focused on direct support for our employee base on a wide variety of HR queries. You are a highly motivated self-starter who is responsible for developing innovative ways to support our employee population, owning a resolution from notification to closure and defining HR process improvements that enable our teams to be successful. You are focused on employee satisfaction in all that you do. You are accountable for identifying and resolving more complex second tier employee queries in collaboration with internal teams and the broader Docusign ecosystem. This position is an individual contributor reporting to the Sr. Manager, People Services.

Act as the first point of contact for benefits-related inquiries and issues for LATAM Region (Brazil and Mexico), resolving Tier 1 concerns promptly Manage and respond to ServiceNow tickets related to benefits for LATAM Region (Brazil/Mexico) Identify and escalate complex benefits issues to more senior members of the LATAM People Services team or to cross-functional teams such as senior member of the Benefits team or payroll or HRBPs as necessary Ensure timely resolution and communication to affected parties Facilitate the onboarding process for benefit vendors, ensuring all necessary documentation, purchase orders (POs), contracts, legal, IT, and security requirements are met Coordinate and process local benefits (ie: monthly meal allowances processing, meal vouchers card replacements, annual christmas gifts processing, invoice processing, health and wellness plans administration, among others) for the LATAM region (Brazil and Mexico) Support new hire onboarding presentations and addresses benefits questions for Brazil and Mexico Complete offboarding activities for employees leaving the company such as exit interviews and/or documentation required per country legal authorities in the LATAM region (Brazil/Mexico) Complete all local/regional statutory and regulatory employment filing requirement Carry out necessary work authorization and certification requirements in region Complete all necessary wet signature requirements where required by local authorities Assist with mass data inputs/uploads, ensuring data submitted to the People Operations team is accurate and ready for loading Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic BS/BA degree or equivalent in HR or related field 2+ years of HR operations or consulting experience Experience with systems such as Service Now, Workday Experience with Google Suite Fluent in English and Portuguese Profiency in Spanish Preferred Experience managing and closing complex HR queries