Business Operations Manager, Customer Success

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

We are looking for a Business Operations Manager, Customer Success to join our team. This is a Remote role reporting to the Director, Business Operations in the Customer Success organization. This role is critical to supporting the global Technical Success organization, partnering with leaders across Americas, EMEA, and APJ to drive operational rigor, planning discipline, and business performance. This individual contributor will help scale and run the business operations motion for Technical Success by driving core operating rhythms, supporting resource and headcount planning, enabling business reviews, and delivering actionable performance insights.

What you’ll do (Role Expectations)

• Partner with Technical Success leadership to manage and drive the business operations cadence for the organization, ensuring strong execution against priorities and visibility into business performance

• Support resource management and capacity planning processes to help leaders align coverage, workload, and investments against business needs

• Drive preparation and coordination for Monthly Business Reviews, Quarterly Business Reviews (QBRs), and Annual Operating Planning (AOP) activities for the Technical Success organization

• Build, maintain, and enhance KPIs, dashboards, scorecards, and performance reporting that provide leaders with clear, actionable insights

• Identify and help implement AI and automation use cases that improve reporting, workflows, productivity, and operational scale

Who You Are (Success Profile)

• You thrive in ambiguity and can bring structure, organization, and follow-through to evolving business needs.

• You are analytical and comfortable working with data to understand performance, spot trends, and support decision-making.

• You are a strong cross-functional partner who builds trust through responsiveness, clarity, and consistency.

• You are comfortable moving between strategic context and tactical execution, helping leaders connect long-term goals to day-to-day actions.

• You are curious about AI, automation, and new technologies, and you look for practical ways to improve how work gets done.

What We’re Looking for (Minimum