ITSM Tool Administrator

About Leidos Australia At Leidos Australia, our work goes beyond a job title. We design, build, operate and support the systems, services and capabilities that help protect and advance the Australian way of life. Backed by a global organisation of more than 40,000 people, our Australian team of around 2,000 has partnered with government, defence and national security customers for more than 30 years. We deliver mission-critical solutions where reliability, trust and purpose matter. Leidos is a destination for people who want their work to have purpose, their contribution to be recognised, and their career to grow without needing to fit a single mould. Meaningful work is supported by benefits, flexibility and career pathways that help you grow while balancing life outside work. This includes: Flex Your Way – Tailor work to your life with options including Life Days (up to 12 extra days off per year), part-time arrangements, job sharing, and compressed hours. Wellbeing That Matters – Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces to support your mental, physical, and emotional wellbeing. Learn Without Limits – Access over 120,000 on-demand courses, alongside technical, project management, leadership, and professional development opportunities. Work That Makes an Impact – Contribute to nationally significant projects that matter, solve complex challenges, and accelerate your career through unique growth opportunities. Build Your Future – Whether you're deepening technical expertise or preparing for leadership, we'll invest in your development every step of the way. And Much More – These are just a few of the ways we invest in our people and help them thrive.

You’ll join a team where people work with integrity, inclusion, innovation, agility, collaboration and commitment. In practice, that means sharing ownership, solving complex problems together and staying connected to the customer context, the purpose behind the work and how each role contributes to meaningful outcomes. The Civil Digital Modernisation business delivers IT services to Australian Federal and State Government departments and agencies to accelerate digital modernisation and ensure secure, resilient, and adaptive environments that meet evolving regulatory, compliance, and business needs. Our approach integrates advancing data, AI, cloud, and automation delivering agility, security, efficiency, and innovation at scale.

The Ivanti ITSM Tool Administrator is responsible for the administration, configuration, support and sustainment of the cloud-based Ivanti Neurons ITSM product. The role helps ensure the platform remains secure, available, supportable and effective for the teams that rely on it. Working independently within established controls, you will maintain product configuration, service catalogue capabilities, CMDB functionality, reporting and approved native orchestration capabilities. You will investigate application and existing integration incidents and collaborate with internal teams, customer stakeholders and Ivanti support to restore services.

Administer and sustain Ivanti Neurons ITSM, including application settings, user access, roles, permissions, product health, and the testing and validation of vendor releases, patches and updates. Configure and optimise approved workflows, business rules, forms, notification templates, service catalogue items, request fulfilment workflows and role-based visibility settings. Support CMDB capability through controlled bulk uploads and updates, source file validation, reporting and investigation of failed, incomplete or duplicate imports. Provide Level 2 and Level 3 support for Ivanti incidents, service requests and approved existing integrations, analysing logs, transactions and application behaviour to restore services. Deliver operational reports and dashboards, maintain approved native orchestration capabilities and