Business Support Coordinator

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Provide dedicated financial and administrative support to a Regional Facilities Management team within one of four Bay Area regions. This role supports the efficient operation of the region through key financial activities, detailed administrative tasks, and performance reporting. The Business Support Coordinator works directly with the Site Operations Teams, providing high-level support. Additional administrative support may include but is not limited to purchase order creation, financial reporting, invoice validation and approvals, vendor management, and client reports/deliverables .

Work with the Regional Facilities Managers (RFMs) to track and report on financial performance, including monitoring compliance with Key Performance Indicators (KPIs). Assist the RFM team with financial administration and controls. Day to Day Operations Support the regional RFM team with various financial and administrative tasks: P.O. Generation: Create and manage purchase orders for the regional team. Invoicing & Accruals: Process invoices and assist with monthly financial accruals. Documentation: Update and monitor site playbooks and site websites to ensure current and accurate information. Reporting & Analytics: Generate reports and perform analytics on team performance, financial spend, and operational metrics. KPI Compliance: Monitor and report on regional compliance with defined service-level agreements (SLAs) and performance metrics. Gems and Corrigo work order generation Work with the Operations Teams to track and report on operational performance and financial status. Comply with all requirements of the client contract and meet or exceed Key Performance Indicators. The BSC will provide support to the Site and/or Assistant Facility Managers with operational activities in maintenance and operations, accounting and finance, vendor oversight, equipment and supplies, occupancy services and proactively develop and maintain client relationships ensuring that expected service levels are achieved. Service Delivery Actively support an environment of teamwork, cooperation, performance excellence, and personal success. Conduct daily walkthroughs to ensure a clean and organized office. Identify opportunities for improved operation and service excellence, making recommendations for conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times and the provision of a safe workplace. Update and maintain accurate records and official documentation for the site/s including websites and playbooks  Required competencies: Minimum two (2) years of Facilities experience A minimum of two (2) years of work experience in an administrative capacity. Experience with data entry, basic reporting, filing, scheduling, and general office support is a must Must be proficient in preparing reports, documents, files, etc. Strong understanding of general accounting and financing is a must. Working knowledge of accruals, variance reporting, account payables, budgets, and expenditure control is also desired Is knowledgeable about local occupational health and safety requirements, critical facilities and vendor management for specialized services is advantageous. Understanding of basic technical aspects of property (computer room air-conditioning, chiller system, fire protection system, mechanical &