Server Operations Manager, Data Center Operations

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities About You: You will have previous management experience, managing teams of high performers. You will have the ability to refine and develop processes to optimise operational excellence in every area of your role. You will be able to drive performance levels to achieve the pace we build and operate our Data Centres. You will have previous experience in Data Centres, either building or managing (or both) along with exposure to developing great relationships with both internal teams and external vendors. You will also have a passion for technology along with a desire to be the best at your job every day!

As a Data Center Manager in Amazon Web Services AWS, you will get to manage the world’s largest Cloud Computing Infrastructure. We encounter interesting, challenging & complex problems every day, being a technical manager in AWS means that you can innovate to solve these issues and help drive Operations Excellence in all areas of your role. A day in the life Your day job will include (but not limited to): Managing and developing teams of engineers, providing both technical and leadership expertise and ensuring highest levels of performance. Maintaining existing co-located and in-house Data Centres Helping build and bring online new Data Centres Constantly improving all our processes and procedures. We believe there is nothing we cannot improve Assisting & managing relationships with external vendors & contractors Liaising with internal teams & management groups Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centres Creating and maintaining metrics on all aspects of our Data Centres and utilising those metrics to drive positive changes Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc. What are we looking for in a successful AWS Data Centre Manager (DCM) candidate along with the technical knowledge and experience? People Management. As a successful candidate you will have managed a team of at least 5 individuals, over a period of at least 3 years. You will be able to demonstrate how you have continued to improve performance of an existing team along with displaying skills in creating or growing a team. Experience managing both high & low performing employees will be of advantage along with conflict management. Incident Management. You will have a lot of experience dealing with high severity situations, show a clear understanding of the wider blast implications of any issue/outage and potential consequences of differing outcome scenarios. You will also have experience in Change Management & Fault Management. Vendor Management. An Amazon, the DCM has to deal with vendors, contractors & security companies. You will be able to prove you have experience dealing with partners and be able to display incidents of both problem & conflict management when dealing with same. Process Improvement.