Renewals Account Manager

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

We are looking for a Renewals Account Manager - Commercial Sub50K to join our team. This is a Remote role, reporting to the Manager of AMS Commercial Renewals in the WW Renewals department. As a Renewals Specialist, you will be an integral part of Zscaler's global Sales and Go-to-Market team, focused on delighting customers, nurturing trusted partnerships, and driving a secure, cloud-enabled digital future. You will play a crucial role in cementing our position as a world leader in cloud security by managing a high volume of renewals and contributing to customer success.

What you’ll do (Role Expectations)

• Manage the timely renewal of contracts for customers in the commercial segment with $50K and lower ARR, a threshold that may change based on business needs

• Ensure high customer and partner satisfaction throughout a high volume of renewal workstreams

• Work directly with deal desk, pricing, partners, customer success, sales operations, account executives, and the end customer to get contracts renewed on time

• Adopt & Champion AI tools to stay on top of all tasks and improve your productivity to meet and exceed targets in a variable compensation model

• Develop an understanding of Zscaler products to help migrate existing contracts to current SKUs and identify potential upsell opportunities for the account executive to pursue

Who You Are (Success Profile)

• You act like an owner by using your passion for the mission to fuel your bias for action, operating with integrity because you genuinely care about the outcome, and adapting to what’s needed to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver who seeks out challenges and is energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.

• You are customer-obsessed, building deep empathy for internal and external customers, anchoring your decisions in solving their real-world problems, and championing their needs from start to finish.

• You operate with urgency, understanding that speed and quality are not mutually exclusive in a high-growth environment, and you apply a relentless focus on execution to deliver high-impact results quickly.

• You are driven by