Partner Success Manager

This posting reflects a current, actively recruited opening at Float. All applications are being reviewed on a rolling basis. About Float Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth.   As one of Canada’s fastest growing companies and top-rated startups in 2025 , 2024 and 2023 , Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.   At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success. Our Product Float is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C , and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.   Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada. AI Use in Our Hiring Process We use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.

As a Partner Success Manager, you'll own the relationship between Float and the accounting firms, bookkeepers, fractional CFOs, affiliates, VCs, and consultants who refer their clients to us. Partner-referred customers have higher activation, adoption and retention rates than direct — and the channel is growing fast. Today it's run by a lean team, which means this role comes with real scope from day one: you'll own strategy, build the playbook, and help decide how we scale it. If you're energized by building a process that doesn't exist yet, and by creating urgency on other people's behalf, we'd love to hear from you. What You'll Be Responsible For Growing the Partner Book Build and run the motion that increases the average number of clients per partner. Own monthly and quarterly business reviews, multi-product attach, and partner payouts across your book. Re-engage partners on Float’s entire product suite. Identify and pursue expansion opportunities across your assigned partner portfolio. Being the Partner's Direct Line Be the one person a partner can reach for anything across every client account they run. Partners advise their own clients on what you tell them, so a slow answer costs them credibility they can't get back. Hold a response standard higher than standard customer support. Partners manage books of five to a thousand clients each and expect to be treated accordingly. Support partners through platform changes and transitions so they keep using Float's full capability set. Being the Voice of the Partner Channel Flag and prioritize the operational gaps that block scale, including the partner-to-client data join, deployment reporting, and