Leader - Process Improvement and Legal Operations

From a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since 1899 — all while keeping the heart of “People Build Businesses” alive.   Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people.   While reporting to the Manager of Legal Operations, the Leader - Process Improvement and Legal Operations will provide dedicated operational support to the Office of Legal and Compliance by leading and supporting legal operations initiatives, systems optimization, departmental reporting, process improvement, change management, and project execution. This role is intended to strengthen the Legal Operations function by creating capacity for proactive engagement, scalable processes, improved governance support, and more effective use of legal technology across the department.

Support end-to-end administration, optimization, and adoption of legal department software platforms, including proactive engagement with users and stakeholders. Lead and support Contract Lifecycle Management implementation activities, including process design, rollout support, user adoption, training coordination, issue tracking, and continuous improvement as additional departments are onboarded. Identify and implement improvements to CLM workflows, intake processes, playbooks, reporting, and related contract management practices. Develop and maintain knowledge management processes, resources, templates, trackers, and documentation to improve consistency, accessibility, and institutional knowledge across the department. Provide project management support for legal operations, technology, process improvement, and other department initiatives, including tracking deliverables, timelines, owners, risks, and dependencies, as assigned. Drive departmental reporting, including recurring operational metrics, dashboards, workload reporting, budget-related reporting, and other leadership reporting needs. Drive proactive continuous improvement initiatives to improve efficiency, standardization, governance support, and scalability within Legal Operations. Serve as a lead operational resource for artificial intelligence-related legal operations initiatives, including coordination, process assessment, responsible use considerations, and adoption support. Monitor governance-related reporting and deadlines within applicable systems, including GEMS, to support proactive positioning and timely follow-up. Support budget compliance activities, including tracking, reporting, process discipline, and communication of key budget-related information. Lead change management efforts related to new processes, technology adoption, workflow transitions, and department-wide operational improvements. Assist with ad hoc projects as assigned, based on capacity, expertise, business need, and department priorities. This position is located at our Corporate Headquarters in beautiful Hartsville, SC and close to exciting destinations (Myrtle Beach, SC Charleston, SC, Columbia, SC and Charlotte, NC). We’d love to hear from you if: Experience in legal operations, contract management, corporate legal department support, compliance operations, project management, business operations, or a related function. Experience with contract lifecycle management systems, matter management systems, entity management systems, reporting tools, knowledge management resources, or other legal technology platforms. Experience supporting process documentation, training materials, user adoption, change management, or cross-functional implementation projects. Familiarity with corporate