Senior Product Manager - Technical

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Product Manager - Technical Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

The Services Access team is looking for a Program Manager - Technical to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

In this position, you will: Meet with product managers to discuss and elicit needs, translating them into features, user stories, and technical stories. Facilitate story mapping sessions, enabling product managers to visualize and prioritize work. Actively groom and prioritize the product backlog, ensuring work is ready for the Dev teams. Facilitate backlog grooming sessions, articulating the what and why of each user story, enabling the dev team to define the how. Create features and stories aligning with product increments that are individually testable and shippable. All About You The ideal candidate for this position should: Have experience as a business analyst managing work across multiple squads. Have extensive experience leveraging agile tools (JIRA, ALM, Kanban) to facilitate agile ceremonies. Have proven success in systems architecture/design, managing complex projects, scoping multiple work-streams, and working across multiple teams/geographies. Have relevant experience in requirements gathering, specifically user story creation, and relationship building with business clients. Be skilled at collaborating with team members to ideate appropriate design solutions. Possess strong writing and verbal communication skills. Be a strong, confident, and exacting writer and speaker, able to communicate your vision and roadmap effectively to a wide variety of stakeholders. Always look for potential solutions to solve problems.

Certified Product Owner (CPO). Experience in facilitating Agile workshops geared toward feature definition and prioritization. Experience leveraging story mapping to define business value increments and breaking stories down to their smallest value increment. Experience breaking stories down into 1-2 increments, enabling CI/CD principles.

BS or MS in Computer Science. Corporate Security Responsibility Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach,