Information Desk Technician

We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive. In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. Are you in? Primary Purpose Acknowledge changes and system events on the Exelon distribution system that causes interruption of service to customers. Disseminate this information in the form of alphanumeric paging, databases and Intranet and Internet web sites. The Operations Control Center notifications are made to various departments and government agencies to meet regulatory, business unit and corporate requirements. Perform companywide callouts on the backshift using ARCOS. Provide assistance to dispatchers and shift managers in the daily operation of the distribution system.    Position may be required to work extended hours, including 24x7 coverage for storms or other energy delivery emergencies.   Primary Duties Notification of system events: SRP, Load Shed, lockouts, last contingency, extended outages, operating incidents and substation equipment problems. Provide updates on status of events through paging, web site updates and researching and communicating this information. Outage notifications are made to the City of Chicago, the Chicago Department of Environment, outside municipalities, the ICC and IEMA. Additional and specific types of notification: Notification of storms and system emergencies, injuries to employees and the public and hazardous spills. Notification of immediate response events, ECCO trailer deployment, SRM team deployment, weather warnings, and the Operations Control Center's PowerTools or server problems.  Information inquiries: Answer information requests from internal departments and external agencies concerning system status such as estimated restore time, crews on site, outage cause, nature of problem, nature of repairs and vicinity of problem Answer inquiries from Municipalities regarding fire and police emergencies and estimated times of arrival.  Provide documentation of system events and status through the use of the following databases and web pages: OCS, SRP, FLOS, eOutage, OMS/SCADA, OFS, CIMS and Load Shed. Initiate PassPort work orders and work requests for repair of cable faults and other emergency or damage cases.  Generate and Analyze reports for OCC Director, Shift Managers and Information Desk Supervisors regarding monthly performance metrics, storm data and daily and weekly ETR values and goals.  Deploy & Track Generators on the ComEd distribution system as well as organizing security coverage and the fueling schedule of the equipment.  Perform companywide callouts on the backshift using ARCOS.  Assist dispatchers with computer and application problems. Trouble shoot problems with computers, computer applications, fax machines, copy machines, phones and radios in the