Product Advisor IV - Atlanta Spaces

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Summary RIV Level: 4 Address: 675 Ponce De Leon Ave NE Suite E179B, Atlanta, GA 30308 As a Product Advisor IV, you will be an integral member of our field sales organization, building relationships with prospective customers and expanding the Rivian community. You will manage the entire customer relationship from lead qualification to close, ensuring a personalized purchase experience throughout. You will educate and inspire customers using various communication channels including in-person interactions, demo drives, phone, text, and email. This role requires passion for our brand and a desire to foster a competitive sales culture. To be successful in this role, you must have a customer-first approach and thrive in ambiguous and unexpected environments, tackling all challenges with a flexible and solution-oriented mindset. The ideal candidate is self-motivated and results-driven, committed to creating memorable experiences that drive brand loyalty, customer satisfaction, and conversion.

Consistently achieve or exceed monthly and quarterly targets and other key performance indicators such as demo drive volume, pipeline management, conversion support, customer satisfaction, and NPS. Ensure customer experience at your location(s) is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture. Proactively engage, qualify, and support leads, following up across various stages of the customer journey to increase satisfaction, repeat business and referrals. Provide static and dynamic product demonstrations, asking open-ended questions to understand customers’ needs and recommend suitable products and services. Maintain and share your in-depth knowledge of our products and services, features and benefits, and community stories to effectively guide customers in their decision-making process when considering Rivian. Build and manage a healthy customer pipeline by establishing positive, long-term relationships via high touch, responsive service. Host and support a variety of retail activations and experiential events to generate demand and connect with the broader Rivian community. Study and solicit customer feedback to understand and solve for customer pain points and opportunities for continuous improvement. Stay up to date on the automotive and EV competitive landscape and trends to keep a close pulse on what customers are considering, effectively build value in our products, and overcome objections. Share success strategies, best practices and continuous feedback with teammates to cultivate a culture of learning and winning together built on trust. Resolve customer escalations in the moment and promptly cascade outstanding issues to the appropriate teams. Communicate business trends and data to the leadership team with recommendations regarding areas of opportunity. Support and motivate fellow team members by providing clear direction and feedback. Pay close attention to customer sentiment and the quality of the service provided; coaching for exceptional performance. Perform keyholder location opening and closing duties and ensure policy & procedure are followed; duties include completing operational checklists, leading team huddles, and writing daily business recaps. Execute day to day operational duties, back of house upkeep, food & beverage support, shipping and receiving duties, general space upkeep, cleaning duties, and building or maintaining visual