Sr. Coord, Customer Service

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

The Customer Service position requires knowledge of company’s products, processes, and delivery capabilities. Under general supervision, processes orders, shipping releases and handle customer requests and serve as a liaison between the customer and the folding carton manufacturing facility. How you will impact Smurfit Westrock: Work proactively to complete all tasks timely, accurately, and completely. Initial point of contact for sales team, customers, and manufacturing Develop strong client relationships that provide significant input to production planning and service strategies Organize pre-production meetings for new customers, products, & graphics Coordinate processing of new graphics with WestRock’s pre-press department or customer-specified outside facility Manage customer graphics Assist in ordering materials by providing forecast information (timing & quantity) Manage VMI (Vendor Managed Inventory) processes, including creation and update of customer contracts Receive and enter customer orders, shipping releases, and complaints Assist in production planning and/or order prioritization by providing customer requirements Respond to customer inquiries regarding product availability, and provide inventory information Manage and maintain inventory, FIFO (first in first out) as to prevent aging over 90 days Assist in recovery of aged receivables Must be willing to work flexible hours, when necessary Promote teamwork at all levels within the company What you need to succeed: Bachelor’s degree preferred Customer service experience / account management preferred Knowledge of the carton folding industry and products a plus Occasional travel required Professional customer satisfaction skills needed to maintain positive external and internal relationships Excellent oral and written communications skills Effective listening skills Proficiency in computer applications including Microsoft Word, Excel, PowerPoint and Outlook Excellent organizational skills to include follow-up, accountability, and spreadsheet management Ability to easily adapt to fluctuations in business cycles and workload Excellent problem-solving skills Be comfortable working independently and within a team environment Ability to work through conflict situations Ability to manage and prioritize daily deadlines, as well as multiple customer and manufacturing requests What we offer: Corporate culture based on integrity, respect, accountability, and excellence Comprehensive training with numerous learning and development opportunities An attractive salary reflecting skills, competencies, and potential A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.