Technical Support Engineer

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology. Group/Division The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise. Responsible for providing assistance and support to the Customer Service Engineers in diagnosing, troubleshooting and debugging sophisticated optical/electro-mechanical equipment, computer systems coupled with sophisticated software solutions. Be the lead/owner and provide solutions to field raised issues where the Customer Service Engineer has been unable to resolve these issues in the systems at customers’ sites. Thoroughly recognizing the real problem, aligning for resources, gap analysis, providing POAs. Working with engineering teams, host meetings of multiple teams to discuss technical issues in details and drive toward solution. Recognize standardization action and drive postmortem plans. Be available to travel within region and worldwide to support escalated issues on site. Travel percentage estimated to be 30-50%. Supporting NPI and product sustaining/cost of service reduction by suggesting on improvement opportunities, participating or owning certain operations in new project introductions and/or continuous improvement projects. May be involved in customer installation, relocation, and upgrade of equipment as well as providing training to KLA personnel.

Fundamental understanding/experience in troubleshooting optical/electro-mechanical subsystems.

Experience in KLA's Laser Scanning Systems.

Bachelor's Level Degree and related work experience of 5 years OR equivalent work experience Experience with optomechanical and/or mechatronics subsystem troubleshooting. About KLA We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us. Total Rewards Base Pay Range: $37.02 - $62.94 Per Hour
Primary Location: USA-AZ-Phoenix-KLA KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates,