Senior Site Deployment Consultant – Condition Monitoring

Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

As Caterpillar's Resource Industries Sales, Services and Technology (RISST) Division, we take immense pride in our mission to provide the best possible customer experience by   leveraging   cutting-edge   technologies such as automation and electrification to help our customers solve their biggest mine site challenges. Our integrated site solutions, including product health and safety services, are designed to enhance efficiency while ensuring safety and sustainability.    Our dedication is unwavering as we strive to create tailored site solutions that not only boost productivity but also reduce costs, ensuring an exceptional experience for our global customers. By working closely together with our dealers and customers, we function as a tightly knit three-legged stool, focused on a common purpose - building a better and more sustainable world.    Together, we are mining better!   As a   Sr. Site Deployment Consultant- Condition Monitoring , you will be accountable for delivering superior Customer and Dealer experience for new Condition Monitoring (CM) sites by managing deployment expectations, enabling faster process orientation, and by guiding a more consistent engagement journey.     You will achieve this through excellence in communication, individual organization, and team collaboration.     Additionally, this role will coordinate the seamless transition to the assigned CMA and operations team for, as well as   validate   key systems are in place long-term services execution.    Why This Role Is Exciting:   You’ll   be stepping into a space where innovation   isn’t   just welcomed— it’s   required . We are building and refining Condition Monitoring processes from the ground up, shaping how Condition Monitoring evolves at a global scale. If   you’re   energized by ambiguity, passionate about creating structure from complexity, and motivated by helping others excel in a dynamic environment, this role will feel like home.

Site Setup & Superior Initial Customer/Dealer Experience   Ensure all parties understand their roles and responsibilities to deliver successful CM service outcomes   Facilitate and/or support all CM   kickoff   and transition meetings   Provide onsite CM service overviews to dealers and customers using strong commercial communication   Identify   key organizational contacts and develop a communication plan for new CM sites   Gather critical customer and dealer information to support setup and deployment activities   Site & Service Execution Validation   Ensure each site is properly connected and   operating   to support CM service excellence and prevent negative startup experiences   Confirm equipment   enrolment   requirements and subscriptions are completed   Ensure all key parties have the necessary permissions and system access   Maintain   accurate   internal records related to site onboarding (e.g., Salesforce)   Conduct periodic customer/dealer   check ‑ ins   to   validate   commercial experience   Team Capability & Efficiency Enhancement   Collect “Voice of Customer” insights to improve the onboarding process   Support internal Caterpillar teams with   CM ‑ related   commercial projects     What Skills You Will Have:     Field Support:   Extensive commercial and change management experience. Knowledge of and experience with providing post-sales