Lead Cust Exp Specialist (m/f/d)

Responsible to ensure the successful fulfilment of all requests regarding the order processing and purchasing activities within the GCC department. Adherence to standard procedures and checks in daily activity to provide excellent customer experience.

Roles and responsibilities SPECIFIC responsibilities - main activities: Acts highly independent in daily activities Proactive engagement in projects and process transitions within the department Successful, timely accounting and lifecycle maintenance of all orders / contracts / projects in the Honeywell systems Opportunities management Prompt and correct issuing of invoices Creating credit requests / documents Responsible for updating customer accounts: submitting requests in SAP for customer creation/extension/ amendment: Responsible for creating / extending materials in SAP operating system. Follow-up on approvals for customer creation/extension/ amendment Offers support to Dispute Team and C2C to resolve disputed invoices Responsible for correct input in ERP: technical and commercial details, quantities, sales and acquisition price, terms and conditions of delivery (in accordance with Honeywell's general contracts); Responsible for applying special price reductions for certain orders requested by the sales department in accordance with company policies Tracking orders placed at the supplier and their delivery in time to the warehouse or to the final customer for direct deliveries, providing a quality service to customers, and collaborating with purchasing team while doing so. Responsible for solving issues related to wrong delivery, delays, rejected product returns; Creation of goods receipt using specific SAP transactions; Responsible for preparing the necessary documents to deliver the goods to the final customer Responsible for keeping customer informed about delivery dates and delays and ensuring order confirmation is sent Responsible for generating invoices, cancel invoices for returned goods and notifying customer and collection department Responsible for regular reporting requested by the department manager Responsible for informing the customer within 24 hours about the order status based on the latest information received from the purchasing department/ factory Tracking delivery dates requested by customers, in close connection with the purchasing department, by providing reports and obtaining 90% of deliveries on time; Send regular reports to different groups: sales, finance, customers CP / S team support for process definition, testing and implementation Providing the necessary professional support to the local departments regarding all necessary administration activities (if applicable) Maintaining concise and clear communication with the local sales, operations and local assistance departmente (Regional administrators) Perform Root Cause analysis in order to avoid recurrence of incidents and close any open Corrective Actions (RCCA) Knowledge sharing within the cluster members Maintain up to date a data base with country specifics Successful integration of each new cluster member through specific process trainings Adherence to global policies and processes Respecting internal objectives; alignment within the guidelines of global policies and processes Meet the goals of the department / team and the behavioral goals of Honeywell Actively contributes to the continuous improvement of the department's performance: constantly identifies opportunities to improve both own and department activities (Kaizen ideas in accordance with the department's objectives) and by using coaching techniques Participates in internal audits, third party, corporate, second party (clients, certification) Supports the manager with ad-hoc tasks The duties and responsibilities of workers in the field of safety and health at work and emergency situations - in confirmation with Annex A/B Honeywell factories & 3rd