Sr. Business Analyst 4C

Sr. Business Analyst Ready to turn bold ideas into real-world impact?  At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.   If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.    Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.  Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Inviting applications for the role of Principal Consultant, SFDC Business Analyst The role involves working closely with business stakeholders and our Salesforce Technical Architect and Development Team to understand their needs, translating those needs into Salesforce solutions, and ensuring that the platform’s utilisation is optimized. The Salesforce Business Analyst will be responsible for assessing the business needs, contributing to the design of solutions to meet the business needs, implementing Salesforce features, and providing ongoing support and training. The ideal candidate will have a strong understanding of Salesforce’s capabilities, business processes, project management, and excellent communication skills.

Analyzing and capturing requirements, documenting and relaying those to the Technology team members. Modelling business processes and identifying opportunities for process improvements. Identifying issues, risks and benefits from the existing (as-is) and proposed (to-be) solutions and outlining their impact on business. Writing concepts, functional design, user stories and acceptance criteria’s, use cases and business process design/requirement documents. Being involved in implementation, training, and testing of the solutions Supporting business transition and helping to establish change. Support business in User Acceptance Testing, and triaging defects Building relationships with customers at ground level and mid management level, to help manage the account, with support from the Program/Implementation Manager. Qualifications we seek in you!

Must have experience in writing the functional design documents and user stories for agile development projects. Experience in leading requirements gathering workshops and business analysis for relevant years in agile projects. ·       Expertise in any of the diagramming tools like draw.io, visio, lucidchart. Modelling tools knowledge is a must. Archimate is an additional advantage. Experience in Salesforce CloudsExperience in requirement gathering for Salesforce integration using MuleSoft and REST/SOAP APIsExperience in Azure DevOps  Preferred Qualifications/ Skills Salesforce Certifications – Business Analyst, Admin, Data CloudExperience in Salesforce Sales Cloud, Marketing Cloud, Data Cloud ·       Experience in migrating functionalities and data from 3rd party applications into Salesforce Effective stakeholder managementCritical thinker, problem solving attitudeFast and independent decision makerExcellent documentation and writing skillsGood listener and communicatorConfident presenter Qualifications Bachelors