ICQA Administrator - Troubleshooting, China Grove - Full Time

Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview Responsible for researching, troubleshooting and resolving systemic and physical facility level inventory issues. Provide effective communication of related accuracy issues to facility management that could impede accurate and timely financial booking. Perform other duties as assigned. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here. What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include:

Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here. What You Will Do

Interest in and affinity for problem solving, investigating, and troubleshooting issues Interest in and affinity for researching issues using various tools: Mainframe, WM and other apps Ability to make connections and inferences based on limited data; initiative to explore potential root cause and determine best resolution Initiative to ask questions, make suggestions, make on the spot decisions Ability to key accurately and productively using PC's, hand-held computers or other such devices Recognize situations that will impact system integrity & issues. Use judgment to communicate alerts to internal Facility Management to prevent escalation of issues Within multiple systems, use knowledge & judgment to perform adjustments if needed Maintain organized documents per the Supply Chain documentation retention policy Follow all Standard Operating Procedures and safety/security guidance Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Candidates with a High School Diploma or equivalent are encouraged to apply

Inventory experience preferred Two years of experience addressing complex issues using diplomacy and tact Two years of experience working with spreadsheets, reporting and responding to questions/issues One year of experience in a distribution center

Strong leadership profile with excellent verbal / written communication strengths and negotiation skills Computer Proficiency Required: Excel, SQL, Macros, Tables, PowerBI and PowerPoint Basic math functions such as addition, subtraction, multiplication, and division Must be able to work independently with minimal supervision Team player, high standard for integrity and accuracy Detail oriented with a sense of urgency Demonstrated problem-solving and decision making skills Ability to work a flexible schedule based on department and store/company needs and has regular, dependable attendance & punctuality Must