Staff Software Engineer, Healthcare — Customer Experience

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

As a Staff Software Engineer on the Nest Applications team, you will shape the customer experience of the software used to order, track, and manage healthcare deliveries. You will help us build customer-facing products that are clear, trustworthy, and easy to use—even when customers are not readily available for day-to-day feedback.

This is a hands-on full-stack role for an engineer with exceptional customer obsession, strong product instincts, and a high bar for UX. You will continually push the team beyond a merely functional experience, deeply considering what matters most to end users, simplifying workflows, reducing unnecessary elements, and refining details until the product feels intuitive and genuinely enjoyable to use.

Your goal is not only to deliver excellent customer experience, but to raise the bar for how the entire team designs, tests, launches, and iterates on customer-facing products.

• Lead the design and delivery of customer-facing applications that support ordering, tracking, and delivery operations.

• Own major projects end to end: shaping user flows, making UX decisions, designing architecture and data models, implementing across the stack, and measuring results after launch.

• Build fast feedback loops with customers through direct conversations, analytics, support signals, limited releases, and structured experiments.

• Establish feature-flag, beta, phased-rollout, or other gradual-release practices that let us validate changes with a subset of customers before broad release.

• Raise the quality bar for frontend UX, interaction patterns, accessibility, and product polish.

• Partner with operations, supply chain, finance, and customer-facing teams to identify and solve high-impact user problems.

• Improve reliability, testing, observability, and engineering practices across the applications you own.

• Mentor engineers and help set product-minded technical standards across the team.

• 10+ years of production software engineering experience, including staff-level technical scope.

• Deep full-stack experience, including