Facilities Assistant [FOH]

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world   At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.  We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.  JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.  What this job involves As a Facilities Assistant, supporting a premier Global Financial Services this dynamic role centres on Front-of-House operations - delivering exceptional workplace experiences through reception support, visitor management, and daily FOH coordination. With the flexibility to step into Back-of-House tasks as needed, you’ll help ensure seamless, safe, and efficient facility operations across the board. You’ll partner with vendors, colleagues, and service teams to uphold JLL’s standards for excellence in integrated facilities management. What your day-to-day will look like: Facilities Operations and Workplace Experience Serve as primary FOH contact, managing visitor registration via EMS, issuing passes, and ensuring a professional first impression. Maintain high standards in reception, shared areas, and staff kitchens— ensuring cleanliness, stock levels, and equipment functionality (e.g., Nespresso machines, dishwashers, fridges) Meetings, Events and Workplace Technology Set up and reset meeting rooms, including food/beverage service and operable wall adjustments. Provide frontline AV support for Zoom, Microsoft Teams, and Skype; escalate unresolved tech issues. Ensure meeting spaces are technology-ready and support booking system administration. Vendor Coordination and IFM Service Delivery Support Supervise on-site contractors and coordinate vendor access for service visits Liaise with building management and landlords on operational matters. Monitor service delivery, follow up on actions, and escalate unresolved issues to support IFM performance. Safety, Security and Compliance Report hazards, incidents, and unsafe conditions promptly. Support emergency preparedness, safety inspections, and compliance documentation. Adhere to WHS, security protocols, and client-specific workplace policies Operational Reporting and Site Support Maintain accurate records for mail, lockers, procurement, and contractor logs. Support audits, action tracking, and site coordination for Facilities Management leadership. Assist with operational dashboards and administrative reporting as required. Operational Performance and Continuous Improvement Identify opportunities to improve kitchen operations and meeting support Contribute to service reviews and implement process enhancements that elevate workplace experience and service delivery. Systems & Reporting Maintain accurate workplace records, systems, registers, and tracking tools to support workplace requests, visitor management, reporting, and operational activities. Use workplace systems and Microsoft Office applications effectively while maintaining confidentiality and professionalism when handling workplace and visitor information. Mailroom, Administration and Operational Support [when required, acting as primary back-up for BOH] Manage