Field Quality Engineer

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

Location: Singapore,SGP You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.  At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits .  Field Quality Engineer About the Role We are seeking a Field Quality Engineer (FQE) to improve service quality, customer satisfaction, and equipment reliability across our installed base. This role serves as the link between field service teams, engineering, manufacturing, quality organizations, and customers to identify recurring issues, drive root-cause investigations, and implement sustainable corrective actions. Reporting into Global Field Quality and joining a growing global network of Field Quality Engineers, this is an opportunity for a confident, proactive professional who thrives engaging directly with quality organizations and customers — including close partnership with Customer Quality Engineers (CQEs) as key regional counterparts. The ideal candidate combines strong technical problem-solving skills with a passion for continuous improvement, operational excellence, and customer success.

Analyze field service data, customer feedback, equipment performance trends, and recurring issue patterns to identify quality improvement opportunities. Lead root-cause investigations and corrective actions for recurring product and service issues. Partner with field service, engineering, manufacturing, customer quality, supplier quality, and business unit teams to resolve complex technical problems. Improve the quality and completeness of service documentation, lessons learned, and knowledge assets to enable effective troubleshooting and knowledge sharing. Develop and track quality metrics, dashboards, and action plans to drive continuous improvement. Support customer escalations through technical analysis, structured problem solving, and cross-functional issue resolution. Drive lessons learned, best practices, and knowledge reuse across the organization. Drive field quality capability development by reinforcing quality training, coaching teams on problem-solving methodologies, and promoting consistent adoption of quality processes and best practices. Support product introductions, ramp readiness activities, and field reliability improvement initiatives. Promote quality culture, first-time-right behaviors, issue ownership, and continuous improvement within the field organization. We strongly encourage internal candidates — including current Quality Ambassadors, Customer Engineers, and Field Service Managers — to apply, as this role offers a natural next step for those with field quality experience and a passion for driving service excellence.

Minimum Qualifications Bachelor's degree in Engineering, Quality, Manufacturing, or a related technical discipline, or equivalent field experience. 5+ years of experience in quality engineering or field service engineering (e.g., Customer Engineer, Field Service