Agency Operations Technician (Hybrid)

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.   Join our team as an  Agency Operations Technician ! This is an exciting opportunity to be part of a dynamic, cross-segment operation that interacts with multiple business areas. The role may involve working on multiple assignments within Agency Operations, supporting our agency partners and the enterprise to achieve organizational goals in a cost-effective and customer-focused way.

In this job you are primarily responsible for: Providing Professional Support: Assisting Agency Field Leadership, Agents, and business partners to ensure effective communication and service Completing Administrative Activities:  Managing data entry and contact center tasks that support agency and field leadership operations Coordinating Agent Appointments:  Facilitating the processing of agent appointments, terminations, and assignments to maintain operational continuity Supporting Marketing and Compensation:  Assisting with marketing initiatives and compensation processes to enhance agent performance Managing Licensing Activities: Overseeing licensing tasks to ensure compliance and proper credentialing for Agents and Team Members. Distributing Reports: Compiling and sharing reports to keep stakeholders informed and support decision-making Qualifications Associate’s degree or higher education is preferred; not required Thrives in ever-changing environments, turning obstacles into opportunities for growth and innovation. Strong relationship building skills with diverse audiences. Initiative with proven ability to produce quality work in a fast-paced collaborative and virtual team environment. Strong listening, written, and oral communication skills. Ability to answer inbound calls and make outbound calls to agents, field leaders, and business partners. Provide exceptional customer service, address inquiries and concerns promptly and professionally Learning agility, including leveraging technological capabilities including but not limited to Artificial Intelligence (AI) Customer centric, future ready mindset. Proficient in Microsoft Office Suite (Outlook, OneNote, Excel, and Word). Competencies: Analytical & Problem-Solving Skills  – Ability to research issues, identify root causes, analyze trends, and develop well-supported solutions. Communication  – Strong written and verbal communication skills with the ability to effectively engage customers, agents, business partners, and leadership. Customer Focus  – Commitment to delivering accurate, timely resolutions while supporting an excellent customer and experience. Collaboration  – Ability to build effective relationships and partner across teams to resolve issues and improve outcomes. Organization & Adaptability  – Ability to prioritize multiple responsibilities and adapt to changing needs in a fast-paced, high-volume environment. Quality & Attention to Detail  – Strong focus on accuracy, thorough documentation, and adherence to established standards. Continuous Improvement  – Ability to identify trends and opportunities that improve processes, service quality, and reduce repeat contacts Hours of Operation: The department is open Monday through Friday, 7AM - 7PM, Central Time Zone (CDT).  Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.   Where You'll Work:  This is a  hybrid  position which allows you to spend some of your time working from home as well as some