Senior Vice President, Navan Concierge

Navan Concierge is a pillar of Navan Signature, a business unit within Navan focused on solving the complex, personal and high-touch needs of our clients. In addition to Concierge, Navan Signature spans Premier (premium corporate travel for professional-services firms), Events (bringing people together through on-platform booking and offline event management), and Specialty (bespoke offerings for niche sectors).

Today, Navan Concierge is an elite team servicing the personal and professional travel requirements of UHNW individuals, their families and family offices. We’re looking for an exceptional leader to expand the current white-glove service across Navan’s client base, doubling the business in year one and contributing to enterprise retention by becoming indispensable to our most influential travelers.

Over the next three years as SVP, Navan Concierge, you will build and execute a strategy to transform Navan Concierge into the leading lifestyle concierge marketplace. Operating as a start up within a leading travel technology company, you will partner with the sharpest minds in travel technology and service to deliver the commercial strategy, partnerships and product for true competitive advantage.

This role will suit a high energy builder: an execution-focused leader who gets things done at pace, influences across functions, adapts quickly, is P&L fluent and holds themselves to exceptional standards.

P&L & Strategy Execution

• Own Navan Concierge’s full P&L, keeping the business profitable and maintaining current margins while it scales in year one.

• Set and execute the multi-year business strategy, commercial proposition, operating model and go-to-market plan; develop an investment plan covering the people, product, technology, supplier and service capabilities required to deliver it.

• Establish clear measures for GBV, revenue, profitability, margin, attachment, service quality and client outcomes. Assess Concierge’s contribution to enterprise stickiness by tracking renewal and churn trends among enterprise customers using the service.

Core Business Strategy: Growth Through Navan Signature

• Grow Concierge through attachment across Navan’s existing client base, identifying UHNW individuals, executives, founders, board members, their families and family offices whose personal, household or family-office travel needs fit the proposition.

• Position Concierge as a distinct Navan Signature proposition that strengthens enterprise relationships and retention, complements corporate travel, and brings a more joined-up service experience to clients and their families.

Commercial & Business Model Design

• Define the commercial model, including membership structures, invite-only access, minimum spend thresholds, service fees and the unit economics required to sustain an attractive margin.

• Assess the case for extending Concierge through independent-contractor advisors, including the investment, commercial, service, compliance and go-to-market models required to scale.

Product, Content & Marketplace Innovation

• Partner with Product and Engineering leaders to shape the capabilities needed while aligning investment with Concierge’s service model, client needs and business case.

• Develop supplier and partner strategies that deliver differentiated access, service recovery and value across luxury hotels, private aviation, villas, ground transport, destination services and other relevant categories.

• Set the service principles, quality measures, escalation paths and operating standards that combine effective