Business Technology Analyst

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.   As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.   We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

The Business Technology Analyst is part of the AI Team within Process Transformation and Automation (PTA) and supports AI-enabled business initiatives by partnering with the Discovery team, AI Team AI Solution Leads, and business lines to clarify needs, document requirements, and support solution readiness. This role focuses on business analysis, process understanding, requirements documentation, and readiness support for new or revised AI-enabled capabilities.

Partner with the Discovery team, AI Team AI Solution Leads, and business lines to clarify business needs, document requirements, and support readiness for AI-enabled solutions. Work with the Discovery team during process mapping, intake, and discovery activities by helping capture workflows, pain points, business objectives, missing information, requirements, dependencies, and impacts. Support requirements-gathering activities by preparing discussion materials, documenting functional requirements, confirming assumptions, organizing follow-ups, and identifying gaps or inconsistencies before solution design. Develop and maintain business analysis artifacts, including requirements documentation, business impact summaries, decision notes, assumptions, dependencies, risks, and readiness materials. Prepare and organize business context and requirements information to support effective handoffs from discovery into solution design, governance review, and delivery readiness activities coordinated by the appropriate project management resources. Help identify opportunities where AI-enabled capabilities may improve workflow efficiency, reduce manual effort, enhance decision support, or improve user experience. Maintain awareness of responsible AI, risk, control, privacy, security, and governance considerations and partner with AI Team governance resources to document relevant business context for appropriate governance review.

Bachelor’s degree, or equivalent work experience. Five to eight years of direct experience in business analysis, business requirements, technology enablement, AI initiatives, systems support, or related functional application experience. Preferred Skills and Experience Ability to analyze business needs, facilitate requirements discussions, support walkthrough sessions, prepare discussion materials, confer with business line stakeholders, document outcomes, and deliver clear verbal and written presentations. Working understanding of