Quality Control Area Manager

The Area Manager, Technical Services (Aggregates) plays a crucial role in overseeing the delivery of technical support and services within a designated area of an aggregates company. They ensure the efficient operation of technical systems, resolve complex issues, and drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency. This role requires a blend of strong technical knowledge in aggregates production and processing, leadership skills, and the ability to collaborate effectively across departments and with external stakeholders. Assist plant management in implementing Business plans and strategic quality control and assurance initiatives. Develop workable solutions to business plan and product issues through the use of good judgment and analytical skills. Essential Functions • Maintain compliance of the quality control laboratories and the calibrating of test equipment as required by governing agencies. • Conduct independent compliance sampling, testing, and audits of the QC labs and procedures at plants and sales yards. Report findings to plant management and key division management. • Assist Business Units with the belt sampling program for crushers and screens including auditing compliance. • Participate in plant optimization efforts. • Assist plant management in the interpretation of testing data to improve plant optimization and efficiencies. Understand the plant flows and production processes for assigned Business Units. • Assist sales and marketing efforts by having a high degree of product knowledge and; applications. • Investigate, resolve and document customer complaints. • Assist in the hiring, training and development of new and existing Process Technicians. • Perform all Process Technician duties and fill in as needed. • Assist in the development of new and improved quality control testing procedures and standardization. • Train Process Technicians and Operations Managers on the product quality database. • Professional verbal and written communications to customers and state DOTs.. Critical Competencies • Drives Results & Ensures Accountability - Drives for aggressive goals with a strong sense of urgency, even under tough circumstances, holding the organization to high standards and maintaining a keen focus on activities that will have a direct impact on business results. Sets and clearly communicates expectations and accountabilities, monitors performance against goals, intervenes to address and remove barriers, and holds individuals and teams accountable. • Engages, Inspires and Drives Vision & Purpose - Creates a culture that fosters performance excellence, personal engagement, meaningful contributions, and commitment to the organization’s vision and values. • Strategic Planning - Ability to set a clear vision, establish long-term goals, and develop actionable plans to achieve organizational success by analyzing internal and external factors, anticipating future challenges, allocating resources effectively, and aligning team efforts with business objectives. • Leadership Skills - Acts decisively and supports all aspects of the company to work together to accomplish objectives, vision, mission and values of Vulcan. Trusts and allows people to do their job, holding them accountable for the full extent of their responsibilities. • Product Knowledge - Understands and can explain succinctly VMC products and/or services including their composition, features, benefits, and limitations. • Quality Control - Ensure that products, services, or processes meet quality standards by systematically inspecting and testing them to identify defects and make necessary improvements.