Sr. Product Manager, Cost of Returns

Product Managers are the builders in Amazon. They own building new features, tools, processes and businesses for amazon, and scaling them to serve hundreds of millions of customers. Amazon’s vision is to be ‘earth’s most customer centric company’ and our offering to enable customers to return products is one of the key enablers. However, it is also a costly process to execute, and with the added challenge of bad actors abusing the policies, it becomes an area of high judgment decisions and careful experimentations. Sr. Product Manager - Cost of Returns will have end to end ownership of driving down the costs associated with returns and rejects by reducing cost of good returns as well as preventing abuse and misuse of return and rejects policies; the scope will encompass multiple countries. The work will include identifying such opportunities, defining and designing solutions, getting leadership buy-in, prioritization of resources, delivering the project in partnership with tech teams and measuring impact. This role requires working closely with stakeholders from global teams such as Operations, Machine Learning, Last Mile, etc. to innovate and deliver forward looking initiatives which makes returns increasingly cost-effective.