Director, Enterprise Sales

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. We are looking for an experienced Enterprise Sales leader to lead and develop a high-performing sales organization across the NOLA region, driving sustainable revenue growth, strengthening strategic customer relationships, and expanding Genesys' presence within complex enterprise accounts. In this role, you will lead sales teams and managers, define and execute regional sales strategies, and build strong relationships with senior and executive-level customer stakeholders. You will play a critical role in helping customers transform their customer experience strategies by connecting their business priorities with Genesys solutions and capabilities. The ideal candidate brings deep enterprise sales experience, strong commercial and people leadership capabilities, and a proven track record of developing strategic accounts, navigating complex sales environments, and delivering consistent business results.

Lead, coach, and develop Enterprise Sales teams and people managers across the NOLA region, establishing clear priorities, performance expectations, and accountability against revenue and business objectives. Develop and execute regional sales strategies focused on revenue growth, new business development, customer expansion, and long-term strategic account growth . Build and strengthen executive-level relationships with key customers and prospects, positioning Genesys as a strategic partner in their customer experience and digital transformation initiatives. Drive the development and execution of strategic account plans for key enterprise customers, identifying opportunities to grow and diversify Genesys' footprint. Guide sales teams in navigating complex enterprise sales cycles involving multiple stakeholders, business units, partners, and decision makers. Develop a strong understanding of customers' businesses, industries, strategic priorities, and customer experience challenges to identify relevant commercial opportunities. Lead consultative and value-based selling approaches that connect customer business needs with Genesys products, services, and solutions. Partner closely with Solution Consulting, Customer Success, Professional Services, Product, Partners, Marketing, and other cross-functional teams to develop differentiated customer solutions and account strategies. Maintain strong visibility into pipeline, forecast, deal progression, customer health, and sales performance, proactively identifying risks and opportunities. Drive disciplined pipeline generation and opportunity management to support predictable and sustainable revenue performance. Support teams in developing compelling executive-level business cases, commercial proposals, negotiation strategies, and customer presentations. Lead and support strategic negotiations for complex and high-value enterprise opportunities. Represent the voice of customers and the regional market internally, translating customer and industry insights into actionable business opportunities. Partner with senior leadership on regional strategy, organizational priorities, key customer opportunities, and business performance. Build organizational capability through coaching, talent development, succession planning, and continuous improvement of enterprise selling practices.

Significant experience in B2B enterprise sales, strategic account management, business development, or related commercial