Customer Success Account Manager

With more than 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, powered by our people and culture. As a Customer Success Account Manager (CSAM), you will serve as a trusted advisor and delivery leader for strategic enterprise customers. You will help customers realize the full value of their Microsoft investments by orchestrating end-to-end service delivery, driving adoption of Microsoft Cloud solutions, and aligning technology outcomes with business priorities. Working closely with customers, partners, and cross-functional Microsoft teams, you will lead post-sales execution, build trusted relationships with stakeholders, and help customers achieve their business and transformation objectives. This role offers the opportunity to expand your leadership capabilities, deepen your cloud expertise, and make a meaningful impact on customers' digital transformation journeys. At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted and innovative solutions. We foster a culture of inclusion, growth mindset, and accountability, where success is measured by the impact we create for our customers, our communities, and one another.

Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues. Customer Success Leadership and Customer Strategy and Growth: You will listen to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account. You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Adopts the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives. You will meet consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage an understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue.

Required Qualifications Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND proven years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND a few years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience Experience in customer success, service delivery,  program management, account management, solution delivery, portfolio management, or a related customer-facing role. Experience leading complex customer engagements and driving business outcomes through technology solutions. Ability to build trusted relationships with customer executives, business stakeholders,