Tech Lead - Application Development Microsoft S 4C

Tech Lead - Application Development Microsoft S Ready to turn bold ideas into real-world impact?  At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.   If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.    Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.  Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Core Responsibilities Solution Design & Architecture : Collaborate with solution architects and functional consultants to translate business requirements into scalable technical solutions and create detailed technical specifications. Development & Customization : Develop and customize Dynamics 365 Customer Engagement (CE) modules, including plugins (C#), custom workflows, JavaScript web resources, and Power Automate flows. Contact Center Specifics : Implement and integrate Microsoft CCaaS (e.g., Omnichannel for Customer Service), configure routing rules, queues, case management, and agent experiences. Integration : Design and implement integrations with external systems and third-party applications using Azure Functions, Logic Apps, Service Bus, Web APIs (REST/SOAP), and custom connectors. Power Platform Utilization : Build and manage solutions using the broader Power Platform, including Model-driven Apps, Canvas Apps, Power Automate, and Power Platform Component Framework (PCF) controls. Data Management : Plan and perform data migration activities, ensuring data integrity and consistency. Quality Assurance & Support : Conduct testing (unit and system integration), troubleshoot complex technical issues, optimize system performance, and provide technical support during all project phases. Documentation & Best Practices : Create comprehensive technical documentation and ensure adherence to coding standards and best practices, including Application Lifecycle Management (ALM) via Azure DevOps. Leadership & Collaboration : Mentor junior developers, participate in code reviews, and effectively communicate with clients and cross-functional teams.

Education :  Bachelor's Degree in Computer Science, Information Technology, Software Engineering, or a related field. Experience :  hands-on experience with Microsoft Dynamics CRM/365 CE. Proven experience in Dynamics 365 Customer Service and specific experience with Omnichannel for Customer Service or similar contact center solutions is highly beneficial. Experience with full software development lifecycle (SDLC) and Agile/Scrum methodologies. Technical Skills : Strong proficiency in C#, .NET, and JavaScript/TypeScript. Expertise in Dynamics 365 technical components: Plugins, Workflows, Web Resources, and the Dataverse. Experience with Azure cloud services (Logic Apps, Functions, Service Bus) for integrations. Proficiency in the Power Platform (Power Apps, Power Automate, PCF). Database experience with Microsoft SQL Server and integration tools (e.g., SSIS). Soft Skills : Excellent problem-solving, analytical, and