Sr Manager, Technical Product Management - GenAI Platforms and AI Assistants

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

This role leads the team behind the AI platforms the whole enterprise relies on — the GenAI tools people use every day and the coding platforms our engineers build on — and the enterprise's self-service AI chat agents for Tier 1 IT and HR support. This is one of the highest-impact roles in the organization. These platforms are how the company gets work done and how our engineers ship code, and we're not dipping our toes in — we're leading the way with a platform of choice, so people reach for the best tool rather than the only one. That means real scope: multiple best-in-class platforms, one gateway, the models beneath them, and the reliability and cost that keep them running — plus the AI chat agents employees reach for first, resolving IT and HR requests in seconds instead of tickets, which your team builds, maintains, and operates against business-owner requirements. You own the experience across all of it, and you're accountable for making it match our Un-carrier mindset — bold, easy, and built for the people who use it. Success looks like an enterprise that builds and works on our platforms because they're the best, not because they're mandated.

Lead the team running the GenAI platforms, gateway, models, and cost — and the enterprise self-service AI chat agents. Build and maintain the enterprise self-service agents — AI chat agents for Tier 1 IT and HR support — against business-owner requirements: they own the experience, your team builds. Operate the self-service chat-agent portfolio — agent onboarding, hand-off quality, prompt cost, and entry points (mobile, Teams, intranet) — as it grows toward one front door for employee self-service. Own the platform-of-choice strategy — multiple best-in-class platforms so people use the right tool for the job. Own the end-to-end experience across platforms, and hold it to the Un-carrier bar. Own platform reliability, security posture, and cost across the footprint. Develop and maintain key internal partnerships to ensure comprehensive understanding of business needs and foster cross-functional collaboration Mentor team members by providing coaching and career development opportunities to enhance skills and knowledge Oversee the creation and delivery of executive-level presentations that clearly communicate complex analytical findings Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent (Required) Acceptable areas of study include Computer Science, Engineering, or Information Technology (Required) Additional Work Experience (Preferred) 4-7+ years Product Management. 5+ years' experience of product management in an agile software development environment. (Preferred) 4-7+ years Technical Depth. 3+ years' experience in a hands-on technical role writing production code, solution engineering, or technical architecture in a large-scale company/application/product environment. (Preferred) 4-7+ years Cross-Functional Leadership. Experience leading cross-functional teams in the development and deployment of technological products. (Preferred) Required Knowledge, Skills and Abilities Conflict Management Coaching Data Driven Decision Support Product Management Product Management Leadership Software Product Management Stakeholder Management Strategic Thinking Talent Management Vendor