Sr. Solutions Support Engineer

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we're now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!

• 5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role

• 2+ years working with cloud platforms (AWS, Azure, GCP) - including IAM, networking (VPCs, security groups, firewalls), and core compute/storage services

• 1+ years of hands-on experience deploying, managing, and troubleshooting production Kubernetes clusters and containerized applications

• Strong understanding of cloud security fundamentals: identity and access management, network segmentation, compliance frameworks, and security posture assessment

• Experience reading and debugging code in one or more of: Python, Shell, JavaScript/JSON, Java, Go, or Terraform/HCL

• Proficiency with command-line tools and Linux operating system environments

• Familiarity with the current AI landscape, including LLM architectures and the integration of AI-driven tooling into technical workflows

• Experience with vulnerability management, SBOM/SCA analysis, or CVE triage workflows

• Hands-on experience with threat detection, runtime security, or SIEM/SOAR integrations

• Experience building or supporting agentic workflows, RAG architectures, or AI-powered automation

• Familiarity with Infrastructure-as-Code (Terraform, CloudFormation, Helm) and CI/CD pipelines

• Experience with GraphQL or REST API debugging and integration

• Background in compliance frameworks (CIS, NIST, SOC2, PCI-DSS, HIPAA)

• Experience with ServiceNow, Jira, or Zendesk in a support engineering context

As a Solutions Support Engineer, you will be part of a global team delivering expert-level technical support across the Wiz cloud-native security platform. You'll investigate complex, multi-domain issues spanning cloud infrastructure, workload protection, vulnerability management, and runtime defense - working across AWS, Azure, and GCP environments. This role combines deep technical troubleshooting with a growing emphasis on AI-driven automation to scale support operations and improve resolution quality.

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