IT Support Lead

Illinois Tool Works, Inc. (NYSE: ITW) is a Fortune 200 global industrial company centered on a differentiated business model .    The company’s seven business segments   leverage   the 80/20 business model to generate solid growth, best-in-class   margins   and favorable returns in markets where innovative, customer-focused solutions are required .    ITW delivers specialized   expertise , innovative   thinking   and value-added products to meet critical customer needs in a variety of industries targeting sustainable and profitable organic growth .    The Sexton business   i s a market leader   in the manufacture of high-pressure aerosol cans   and is   seeking an   IT Support Lead   for its Decatur, AL facility,   located   30 minutes Southwest of the Huntsville area .   The   IT Support Lead   is responsible for   onsite IT operations and end-user support for a manufacturing facility. This role serves as the primary technology contact for the plant, ensuring reliable operation of end-user systems, plant-floor technology, network-connected devices, and local IT services that support manufacturing and business operations.   The IT Support Lead provides hands-on support for hardware, software, mobility, access systems, and operational technology interfaces while partnering closely with segment and regional infrastructure, network, cybersecurity, and business system teams for escalated support and engineering   expertise .   This is a highly visible, customer-facing role requiring strong troubleshooting skills, a sense of urgency, and the ability to support plant operations in a fast-paced manufacturing environment.   Essential Functions :       Plant IT Operations & End User Support   Serve as the primary on-site IT contact for the manufacturing plant.   Provide day-to-day support for desktops, laptops, mobile devices, handheld devices, tablets, printers, and peripherals.   Troubleshoot hardware, software, connectivity, and access issues for plant and office personnel.   Manage incident resolution and service requests through the IT ticketing platform.   Prioritize issues   impacting   production and plant operations with a high sense of urgency.   Coordinate onboarding, offboarding, workstation provisioning, and equipment lifecycle management.     Manufacturing & Plant Floor Support   Support manufacturing-adjacent technology, including handheld computers, wireless devices, barcode-related systems, and plant connectivity issues.   Troubleshoot Wi-Fi connectivity and endpoint issues   impacting   plant-floor operations.   Partner with production, operations, quality, and maintenance teams to minimize downtime caused by IT-related issues.   Act as the on-site liaison for technology-related production interruptions.   Systems & Endpoint Administration   Create user accounts, perform basic troubleshooting, and escalate issues to regional ERP experts   Administer endpoint management, patching, and remote support tools.   Support endpoint security platforms, including MFA, endpoint detection and response, DNS/web filtering, vulnerability remediation, and privilege management.   Perform routine maintenance, device imaging, software installation, upgrades, and replacement activities.   Manage local inventory of IT hardware and accessories.   Local Infrastructure Coordination   Perform basic troubleshooting for network connectivity, server room equipment, switches, firewalls, and ISP-related issues.   Provide on-site “hands and eyes” support for regional infrastructure and network engineering teams.   Coordinate vendor support for telecommunications, access control, networking, and hardware maintenance.   Security & Compliance   Follow cybersecurity standards, access management processes, and IT policies.   Support account provisioning, password resets, MFA enrollment, and user access management.   Assist   with vulnerability remediation and