Senior Customer Solutions Engineer

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role 
 The Senior Customer Solutions Engineer is responsible for delivering end‑to‑end solutions for customer orders by engineering the required wavelength and Ethernet capacity to meet all technical and service requirements. This role focuses on interpreting customer order specifications and collaborating across internal teams to develop and execute plans that resolve network capacity needs on wavelength transport networks. You will work closely with cross‑functional engineering, planning, and operations groups to ensure timely, accurate, and efficient fulfillment of customer requests—driving solutions directly from customer demand rather than forecasting or trending initiatives. Location 
 This is a work from home positoin within the U.S. The Main Responsibilities 
 Performs detailed and complex solutioning for Wavelength and Ethernet customer orders. Triggers projects utilizing the most feasible, practical and economical means.  Performs engineering work and applied research, development and design of new projects, to include design, fabrication, modification and evaluation of equipment and devices.  Skilled in planning and/or engineering.  Analyzes complex Wavelength and Ethernet transport network systems and/or customer network environment, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices.  Must be capable of handling moderately complex engineering assignments.  Resolves difficult interoperability problems to obtain operation across all platforms including e-mail, files transfer, multimedia, teleconferencing and the like. Configures systems to user environments. Supports acquisition and implementation of hardware and software as well as subcontractor services.  May act as a mentor or provide work leadership for lower level employees. Requires limited direction and guidance. What We Look For in a Candidate 
 Bachelor's degree or 5+ years of relevant experience  Experience with Ciena 6500 DWDM system.  Experience designing DWDM system plans.  SQL experience.  Clear written and verbal communication skills. Compensation 
 This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $84,629 - $112,838 in these states: AL  AR  AZ  FL  GA  IA  ID  IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY  $88,860 - $118,480 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI  $93,092 - $124,122 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA  Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move