Technical Authority Expert

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 About the Opportunity We are seeking a skilled and detail-oriented L2 Network Operations Engineer with hands-on experience in Sandvine solutions, policy control, traffic management, and telecom packet core technologies. The role will support policy enforcement, network performance, and subscriber experience across 3G, 4G, and 5G environments within a 24/7 managed services operation.

Provide L2 operational support for Sandvine Traffic Steering Platform (TSP) and policy control solutions. Monitor, troubleshoot, and resolve incidents involving Diameter, RADIUS, Gx, and Gy interfaces. Analyze 3G/4G/5G packet core call flows involving PCEF, PGW, and EPG components. Perform Deep Packet Inspection (DPI), traffic analysis, traffic shaping, and policy enforcement. Configure subscriber mapping, quotas, policies, rules, and service plans using Sandvine GUI/CLI. Conduct packet-level troubleshooting using Wireshark, TCPDump, and network diagnostic tools. Monitor system performance using tools such as Dynatrace and support operational activities involving PostgreSQL and Vertica. Manage incidents, escalations, and ticket lifecycle in line with ITIL processes using Remedy/Helix or equivalent tools. Collaborate with NOC, engineering, operations, customers, and other stakeholders for timely resolution. Contribute to problem management, RCA, knowledge management, documentation, and continuous service improvement. Participate in back-office and managed services activities, including operational handovers and critical incident support.

Hands-on experience with Sandvine TSP and policy control mechanisms. Strong knowledge of Diameter, RADIUS, Gx, and Gy. Good understanding of PCEF, PGW, EPG, and 3G/4G/5G packet core architectures and call flows. Practical experience in DPI, traffic management, and traffic shaping. Working knowledge of Linux, Wireshark, TCPDump, PostgreSQL, and Vertica. Experience in NOC, telecom/network operations, or managed services environments. Knowledge of ITIL Incident, Problem, and Change Management. Strong analytical, troubleshooting, problem-solving, and communication skills. Proven ability to manage customer/stakeholder interactions professionally.

Experience with Dynatrace or similar monitoring tools. Exposure to telecom operator/service provider networks and 24/7 critical incident management. Familiarity with service assurance, policy & charging control, and subscriber management platforms. Core Competencies Strong ownership, accountability, customer focus, collaboration, attention to detail, and operational excellence, with the ability to work effectively under pressure and in a structured, process-driven environment. Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.   What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.  learn more.   Primary country and city: India (IN) || Noida Req ID:  789862