Supervisor Workforce Development - Reading PA

FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts. About the Opportunity This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00 Supervisor, Operations Skills Training – Enterprise Learning The Supervisor, Operations Skills Training, is responsible for leading the planning, delivery, evaluation, and continuous improvement of high-quality technical training for FirstEnergy’s physical workforce across the company. This position provides direct leadership to instructors and training staff who support field-based skilled craft disciplines, including line, substation, transmission, relay, network, and other operational training programs. The role ensures training is delivered safely, consistently, and with the rigor necessary to build employee capability, support operational readiness, meet compliance obligations, and reinforce high-performance expectations across Enterprise Learning. Responsibilities include: Provide leadership and oversight for the new apprenticeship program by ensuring all associated safety expectations, training requirements, instructor assignments, schedules, resources, and program activities are planned, communicated, and executed in alignment with Enterprise Learning standards, operational needs, and company safety practices. Lead, coach, and develop direct reports by conducting meaningful performance evaluations, regular check-ins, observation feedback, and development planning that promote accountability, technical excellence, and high-performance work behaviors. Participate in recruiting, interviewing, selection, onboarding, and retention efforts for instructors and training personnel, ensuring candidates meet the technical, instructional, safety, and leadership expectations required to support enterprise-wide training needs. Establish clear priorities, develop effective schedules, manage workload across instructors and locations, and adjust plans as needed to meet changing operational priorities, staffing constraints, emergency response needs, and business requirements. Ensure instructor qualifications, certifications, technical proficiency, and required instructional competencies are obtained, maintained, documented, and aligned with program requirements and company expectations. Communicate, reinforce, and model department policies, Enterprise Learning standards, safety expectations, learning governance requirements, and professional conduct expectations for all training activities. Drive continuous improvement efforts that strengthen training rigor, increase consistency across the company, improve trainee readiness, and add measurable value to Operations and Enterprise Learning. Coordinate the analysis, design, development, implementation, and evaluation of effective training materials, practical exercises, assessments, evaluations, and programs that support field-realistic skill development and operational performance. Manage budget considerations when planning instructor development, training delivery, travel, equipment, materials, contract support, and training center activities; promote responsible stewardship of company resources while maintaining training quality and safety. Through direct observation, performance data, student evaluations, and business feedback, ensure training programs and instructors meet established expectations for: Clear, effective, and engaging classroom, field, lab, and hands-on instruction Accurate