District Manager Parts & Service - North Oklahoma

Field Work Arrangement: This is a field-based position that requires up to 50% travel to dealerships within the assigned territory on a recurring basis. The selected candidate must currently reside within the territory of North Oklahoma or be willing to relocate to Oklahoma City or a surrounding area approved by leadership within 60 days of the start date.

The District Manager, Parts and Service (DMPS) is a strategic field leadership role responsible for driving aftersales performance across a defined region. This position partners closely with dealership leadership to execute GM’s Customer Care & Aftersales initiatives, improve customer satisfaction, and grow revenue. The DMPS leverages data-driven insights, operational expertise, and consultative influence to deliver measurable results in a dynamic and evolving automotive landscape. The DMPS reports directly to the Zone Manager, Parts and Service and plays a key role in executing strategy with dealership operations.   What You'll Do • Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience. • Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment. • Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives. • Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives. • Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic. • Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds. • Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction. • Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes. • Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements. • Resolve aftersales customer concerns, including but not limited to: Service Parts Assistance Center (SPAC), Customer Assistance Center (CAC), Technical Assistance Center (TAC), Goodwill, Warranty, and Policy Requests. • Monitor and achieve key performance indicators (KPIs), including: Sales Reporting Tool (SRT) objectives, Net Promoter Score (NPS), Customer Retention, Service Training Standards (STS) compliance, EV Training & Compliance. • Demonstrate deep understanding of Service & Parts Operations, including: Automotive Parts and Service Systems, Dealer Operating Reports & Fixed Ops Analysis Tools, Profit department structures and interdependencies, Consultative selling techniques.   Your Skills & Abilities (Required Qualifications) • Bachelor’s Degree or equivalent professional experience. • 3+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth. • Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management highly preferred. • Ability to travel up to 50% to different locations within your territory. • Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools.   What Can Give You a Competitive Advantage (Preferred Qualifications)   • Excellent oral and written communication skills, with the ability to inform and persuade effectively. • Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience. • The ability to manage multiple tasks, adapt and thrive in a changing environment where there is a degree of ambiguity. •