IT Assistant Manager (Business Solution)

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! —   Report to : IT Manager, Business Solutions   Department : IT     Wh o You Are :    The IT Assistant Manager, Business Solution is responsible for supporting and managing business-critical applications for Japan, with a primary focus on Retail, POS, Inventory Management, ERP, Merchandising, and related system integrations.   This role provides functional and technical application support, coordinates incident resolution and system enhancements, and helps ensure the stability, accuracy, and availability of applications that support daily store and corporate operations.   The position serves as a key liaison among business users, store teams, Global IT teams, vendors, and service providers, translating business requirements into practical and sustainable technology solutions.   The successful candidate will combine strong retail process knowledge, hands-on application support experience, and effective stakeholder collaboration to improve business processes, data integrity, and user satisfaction.     What You’ll Do:    Business Application Support   Support and maintain business-critical applications used by Retail, Merchandising, Inventory Management, Finance, eCommerce, and Corporate functions.   Provide Level 2 and Level 3 functional and technical support, coordinating with Global IT teams and vendors when escalation is required .   Manage application incidents, service requests, and problem investigations to minimize business disruption.   Monitor application health, scheduled jobs, interfaces, and data-processing activities, and resolve operational issues promptly.   Maintain application documentation, support procedures, system configurations, and operational controls.     Retail, POS & Store Systems Support   Support Retail and POS applications that enable sales transactions, pricing, promotions, inventory visibility, returns, and store operations.   Partner with Retail Operations and store users to investigate business-critical issues and support business continuity during peak trading periods.   Coordinate testing and deployment of application changes affecting stores, including release readiness, communication, and post-deployment validation.   Promote consistent support standards and effective use of retail applications across locations.     Inventory, ERP & Merchandising Applications   Support applications and processes related to inventory management, merchandising, product data, purchasing, allocation, replenishment, and stock control.   Collaborate with business stakeholders to analyze requirements, assess process impacts, and translate operational needs into application solutions.   Investigate data discrepancies and process failures across upstream and downstream systems and coordinate corrective actions.   Contribute to improvements that enhance inventory accuracy, operational efficiency, and business visibility.     System Integration & Data Management   Support integrations among POS, ERP, Warehouse Management Systems (WMS), eCommerce platforms, CRM, and other enterprise applications.   Monitor APIs, scheduled interfaces, file transfers, and data synchronization processes and coordinate the resolution of failures or inconsistencies.   Validate data flows and support root cause analysis to maintain data accuracy, completeness, and reliability across connected systems.   Maintain interface specifications, support documentation, and relevant operational procedures.     Application Projects & Continuous Improvement   Participate in application implementations, upgrades, enhancements, and business transformation projects from planning through stabilization.   Gather and document business requirements, functional specifications, process flows, risks,