Technical Services Manager (SAP Basis)

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.      This position will only consider people currently allocated in Buenos Aires.    We are seeking an accomplished Senior SAP Professional with technical background to join our team as a Technical Service Manager. You will be instrumental in delivering high-quality technical managed services, supporting Rise with SAP customers in their SAP S/4HANA Private Cloud adoption journey, and ensuring customer satisfaction through effective service delivery, working along with other roles in SAP.   Key Responsibilities:

Serve as the primary contact for private cloud customers for technical delivery topics, technology discussions and other contractual entitlements for technical components as per contract. Be the technical landscape owner Responsible for leading technical delivery and management of system landscape as a representative of SAP Global Cloud Operations. Accountability as the single orchestrator for End2End delivery from SAP Global Cloud Operations. Introduce technical managed services scope, roles and responsibilities as part of customer onboarding to establish and strengthen the partnership. Develop strategic technical engagement via service planning with clients by acting as a trusted advisor to establish a focus on core services delivered. Proactive management of operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters. Act as a trusted technical advisor in safeguarding and sharing innovation roadmap with the customer. Maintain close collaboration with GCO (Global Cloud Operations) Technical Operations to drive operational topics including ticket handling. Establish good relationships with all customer-facing roles in SAP to provide One SAP experience. Be part of the SAP overall governance model set up for each customer Active internal and external stakeholder management Proactively add value to customer (business) through aligning VAT (virtual account team) initiatives Guide customers on key topics like Business Continuity, Security & Compliance. Maintain customer satisfaction through proactive issue mitigation and escalation management. Support customer critical situations and de-escalations Protect ECS revenue by being proactive in managing balance statement reviews, supporting contract renewals and other revenue leakage possibilities.

Bachelor’s degree or higher in Computer Science, Engineering, Information Management, Business Administration, or related fields. High proficiency in customer communications and presentations. Hyperscalers certification (AWS, Azure, GCP) is a plus. Strong understanding of SAP solutions, including S/4HANA architecture, conversion, migration paths, and tools. Proficiency in English is mandatory; additional language skills are an asset.

Strong experience under SAP Technical Administration Background (in the domain of  SAP Basis  skill) and should have knowledge & experience on Administration and Operations of SAP solutions. Experience of customer-facing SAP Technical Consulting. Solid know-how on SAP Technologies and Products (SAP certification highly beneficial). Experience in solution design, enterprise architecture, and SAP implementation. Knowledge of SAP RISE or ECS experience is advantageous. Experience in technical project planning, implementation, and